Watch Repairs Admin (Part-Time, 20h) - Customer-Focused

Ernest Jones; Birmingham; Híbrido; GBP 12.000 - 18.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

30% staff discount

Enhanced staff discount

Retirement Savings plan

Life Assurance

22 days holiday (rising with service)

Health & Wellbeing Scheme

Give As You Earn

Real Rewards discounts

Descripción de la vacante

Signet Jewelers (H. Samuel & Ernest Jones) is seeking a Watch Repairs Administrator to join our specialist workshop in a part-time onsite role. The position involves logging repairs, coordinating workflow, and maintaining service quality for customers and stores.

You will work 20 hours across 5 days (Mon-Fri 11am-3pm or 12pm-4pm), collaborating with store colleagues, external partners and internal teams while adhering to security protocols in a fast-paced workshop setting.

Formación

• Strong organisational skills and attention to detail.
• Excellent communication, able to simplify technical info.
• Customer-focused with problem solving.
• Able to work in a fast-paced workshop environment.
• Experience in repair/service/logistics is helpful but not required.

Responsabilidades

• Accurately logging and allocating all watch repair jobs.
• Supporting the flow of work through the workshop to ensure timely processing.
• Liaising with store teams and external partners to maintain a high quality repair service.
• Communicating with customers via phone, email and post to handle enquiries and provide updates.
• Translating technical information into clear language for customers and staff.
• Investigating and resolving enquiries with empathy and professionalism.
• Ordering and managing materials required for repairs in partnership with suppliers and internal teams.
• Handling complaints and escalations and delivering positive outcomes.

Conocimientos

Organisational skills

Customer service

Communication

Administrative support

Crm software

Herramientas

CRM software

Descripción del empleo

Signet Jewelers (H. Samuel & Ernest Jones) is seeking a Watch Repairs Administrator to join our specialist workshop in a part-time onsite role. The position involves logging repairs, coordinating workflow, and maintaining service quality for customers and stores.

You will work 20 hours across 5 days (Mon-Fri 11am-3pm or 12pm-4pm), collaborating with store colleagues, external partners and internal teams while adhering to security protocols in a fast-paced workshop setting.