Waste Customer Resolution Lead (6-Month Contract)

Severn Trent; Coventry; On-site; GBP 28,000 - 39,000; Full time

Benefits offered by this job

Annual bonus up to £2,250

Pension scheme

Sharesave

Training academy

EV scheme

Family policies

Volunteer days

Job summary

Severn Trent is seeking a Waste Customer Resolution Case Coordinator to cover escalated customer issues across the region, based at our Coventry headquarters. The role requires a customer‑first mindset, strong communication and the ability to make swift, case‑by‑case decisions.

This is a fixed 6‑month contract. You will manage end‑to‑end processes for private service offers, document interactions in Target/CMP and SAP, handle payments, and drive improvements in customer experience and service

Qualifications

• Customer facing experience and ability to handle escalations.
• End-to-end case management for customer issues.
• Strong communication and proactive problem solving.

Responsibilities

• Manage escalated customer issues across the region.
• Own end-to-end process for private service offers and ensure smooth journey.
• Document conversations in Target/CMP and SAP.
• Process payments and discuss options with customers.
• Monitor inbox and drive operational performance while reimbursing invoices.
• Drive continuous improvements to processes and policies.

Skills

Customer service

Escalation handling

Communication

Problem solving

Tools

SAP

Target/CMP

Job description

Severn Trent is seeking a Waste Customer Resolution Case Coordinator to cover escalated customer issues across the region, based at our Coventry headquarters. The role requires a customer‑first mindset, strong communication and the ability to make swift, case‑by‑case decisions.

This is a fixed 6‑month contract. You will manage end‑to‑end processes for private service offers, document interactions in Target/CMP and SAP, handle payments, and drive improvements in customer experience and service