Waste Collection Operations Manager

FCC Environment Group; Greater London; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

20 days annual leave + Bank Holidays

Pension scheme

On-the-job training and progression

Recognition scheme

Refer a friend scheme

Flexible benefits: high street savings

Cycle to work scheme

Gymflex membership (where applicable)

Employee Assistance Programme

Best Doctors Service via Wellbeing平台

Job summary

FCC Environment in Havering is hiring a Service Delivery Manager (Waste Collections) responsible for day-to-day waste and recycling service delivery. You will lead operational teams, optimise resources and ensure KPI targets are met in a full-time, five-day-per-week role.

The position requires experience managing contracts, strong leadership and a solid understanding of waste services. A UK driving licence and IOSH qualification are preferred, with training available where needed.

Qualifications

• Experience managing operational contracts and leading teams.
• Strong understanding of waste, recycling or environmental services.
• Proven ability to meet KPI targets and manage service performance.
• IOSH or equivalent health and safety qualification (or willingness to work towards).
• Strong organisational and administrative skills.
• Good IT skills, including Microsoft Office.

Responsibilities

• Manage the day-to-day operation of waste and recycling collection services.
• Lead and support operational teams to ensure high performance and compliance.
• Manage staff, vehicles and equipment in line with legal requirements.
• Act as a key point of contact for the client.
• Monitor performance data and identify improvements to service delivery.
• Support implementation of new processes and service changes.
• Ensure health, safety, environmental and quality standards are met.
• Support recruitment, training and employee welfare activities.
• Work with senior management to identify risks and improve service delivery.

Skills

Operational contract management

Team leadership

Waste/recycling/environment domain

KPI & performance management

IOSH qualification

Organisational & administrative skills

Microsoft Office

Fleet/operational systems experience

UK driving licence

Proactive leadership

Tools

Fleet management systems

Job description

FCC Environment in Havering is hiring a Service Delivery Manager (Waste Collections) responsible for day-to-day waste and recycling service delivery. You will lead operational teams, optimise resources and ensure KPI targets are met in a full-time, five-day-per-week role.

The position requires experience managing contracts, strong leadership and a solid understanding of waste services. A UK driving licence and IOSH qualification are preferred, with training available where needed.