Warranty Technician

Motorpoint Ltd; Swansea; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Staff discount on cars

Healthcare

Pension

Cycle to work

Training courses

Employee Assistance Programme (EAP)

Long service awards

Quarterly team socials

Job summary

Motorpoint Ltd in Swansea is seeking a Warranty Technician to diagnose and repair advanced faults, performing engine and gearbox work with sharp attention to documentation and customer experience. You will mentor junior technicians and support MOT-related tasks, ensuring standards meet manufacturer guidelines.

The role emphasizes precise reporting, adherence to DVSA and safety requirements, and collaboration with customers to build trust and satisfaction.

Qualifications

• Experience in advanced vehicle repairs and diagnostics.
• Strong communication skills with customers.
• High level of accuracy in administration and documentation.
• MOT testing qualification (or willingness to support).
• Proactive, reliable team player who takes pride in their work.

Responsibilities

• Diagnose and resolve advanced faults using OEM diagnostic platforms and tools.
• Perform major mechanical repairs including engine and gearbox replacements.
• Conduct root cause analysis and ensure repairs meet manufacturer standards.
• Use specialist equipment for accurate testing (oscilloscopes, multi-meters, smoke testers).
• Complete final road tests, re-calibrations and system resets.
• Accurately document all findings and repairs for warranty submissions.
• Liaise with customers to explain diagnostics and build trust.
• Support MOT testing and Pre-Delivery Inspections when needed.
• Mentor junior technicians and share best practices.
• Maintain workshop standards and compliance with DVSA and Health & Safety.

Skills

Diagnostics expertise

Customer communication

Attention to detail

Team player

Education

IMI Level 3 or equivalent

Job description

Responsibilities

• Diagnose and resolve advanced faults using OEM diagnostic platforms and tools.
• Perform major mechanical repairs including engine and gearbox replacements.
• Conduct root cause analysis and ensure repairs meet manufacturer standards.
• Use specialist equipment (oscilloscopes, multi-meters, smoke testers) for accurate testing.
• Complete final road tests, re-calibrations, and system resets.
• Accurately document all findings and repairs for warranty submissions.
• Liaise with customers to explain diagnostics and build trust.
• Support MOT testing and Pre-Delivery Inspections when needed.
• Mentor junior technicians and share best practices.
• Maintain workshop standards and compliance with DVSA and Health & Safety.

Requirements

• Are you a highly skilled technician with a passion for precision and problem solving? We're looking for an experienced Warranty Technician to join our team, someone who thrives on complex repairs, values accuracy in documentation, and enjoys making a real difference to customer satisfaction., IMI Level 3 (or equivalent) qualified technician.
• Proven experience in advanced vehicle repairs and diagnostics.
• Strong communication skills, especially when dealing with customers.
• High level of accuracy in administration and documentation.
• MOT testing qualification (or willingness to support in this area).
• A proactive, reliable team player who takes pride in their work.

About Us

We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision:

• To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality.
• We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers.
• So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life - PROUD, HAPPY, HONEST, SUPPORTIVE - by working TOGETHER, then Motorpoint is the place to be and we are on a mission!

What's in it for you?

• Paid time off every month to do something that makes you happy
• 28 days' holiday plus days off for your birthday, getting married, or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts and cashback at hundreds of high street retailers and restaurants through our "My M.O.T" platform
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!