Warranty Team Leader

Pentagon Group; Lincoln; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

31 days holiday per year

Discounts on products and services

Fully funded qualifications

Manufacturer training

Pension scheme

Employee assistance programme

Job summary

Pentagon Motor Group in Lincoln is seeking a Warranty Team Leader to oversee the day-to-day operation of the Warranty team and ensure warranty claims are processed accurately and in line with manufacturer requirements.

You will lead, coach and develop the team, ensuring top-quality administration, compliance and customer service across all warranty activities.

Qualifications

• Experience in a Warranty Administration or Motor Trade environment preferred.
• Demonstrated ability to lead, supervise or support a team.

Responsibilities

• Lead, support and motivate the Warranty team to achieve departmental objectives.
• Oversee submission and monitoring of all warranty claims.
• Ensure warranty claims are submitted accurately and within manufacturer timescales.
• Process warranty and retail invoices.
• Liaise with the Service team and manage work in progress.
• Communicate with manufacturers to resolve submission issues.
• Ensure compliance with manufacturer guidelines and dealership processes.
• Monitor and reconcile paid claims and maintain records.
• Keep up to date with warranty bulletins and inform technicians and colleagues of changes.
• Ensure job cards meet manufacturer standards and warranty requirements.
• Monitor team performance and provide coaching.
• Support the team with complex warranty queries and claims.
• Maintain high level of compliance and prepare for audits.

Skills

Team Leadership

Warranty Processes

Attention to Detail

Administration

Communication Skills

Training & Development

Tools

MS Office

Job description

Pentagon Motor Group have a very exciting opportunity for a Warranty Team Leader to join their highly successful Lincoln Dealership.

If you:

• Have a passion for teamwork and leading others
• Enjoy the buzz of a fast-paced work environment
• Take pride in doing your job to the best of your ability
• Have excellent attention to detail and a strong understanding of warranty processes
• Are confident supporting and developing a team

Then we would love to hear from you!

Have you heard about our benefits?

When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:

• 31 days holiday per year (including Bank Holidays) that will increase with length of service.
• Recommend a Friend Scheme.
• Discounted days out with family and friends.
• Retail discounts saving £££'s on shopping and dining out.
• Fully funded, Nationally Recognised Qualifications.
• Manufacturer specific training.
• Salary Finance.
• 24-hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
• Team Member Pension Scheme contributions.
• Friends & Family Customer Referral Payments.
• Discounts on products and services that we provide for family and friends.

We pride ourselves on offering exceptional training and development opportunities, along with realistic career paths for each member of our Team.

What Will You Be Doing?

As the Warranty Team Leader, you will play a key role in overseeing the day-to-day operation of the Warranty team, ensuring warranty claims are processed accurately, efficiently and in line with manufacturer requirements.

You will be responsible for leading and supporting the Warranty team, ensuring high standards of administration, compliance and customer service are consistently maintained.

Your responsibilities will include:

• Leading, supporting and motivating the Warranty team to achieve departmental objectives.
• Overseeing the submission and monitoring of all warranty claims.
• Ensuring warranty claims are submitted accurately and within manufacturer timescales.
• Processing warranty and retail invoices.
• Liaising closely with the Service team and managing work in progress.
• Communicating with manufacturers to resolve submission issues and corrections.
• Ensuring all warranty claims are processed in accordance with manufacturer guidelines and dealership processes.
• Monitoring and reconciling paid claims and maintaining accurate warranty records.
• Keeping up to date with the latest warranty bulletins and ensuring Technicians and relevant colleagues are informed of any changes.
• Ensuring job cards meet manufacturer standards and warranty requirements.
• Monitoring team performance, identifying areas for improvement and providing support and coaching where required.
• Supporting the team with more complex warranty queries and claim issues.
• Ensuring warranty procedures and processes are consistently followed.
• Working closely with management and other departments to maximise warranty claim success and minimise rejected claims.
• Maintaining a high level of compliance and ensuring the department is prepared for manufacturer audits.

The working hours for this role are Monday to Friday, 08:00am – 17:00pm.

Who Are We Looking For?

The ideal candidate will:

• Have previous experience within a Warranty Administration or Motor Trade environment.
• Have experience of leading, supervising or supporting a team.
• Possess a strong understanding of automotive warranty processes and manufacturer requirements.
• Demonstrate excellent administration and organisational skills.
• Be customer focused and committed to delivering a high level of service.
• Have excellent computer skills and be confident working with relevant systems.
• Have exceptional attention to detail.
• Be process driven and able to ensure compliance with manufacturer requirements.
• Demonstrate a positive, "right first time" attitude.
• Possess excellent communication skills, both written and verbal.
• Be methodical and organised in their approach, with the ability to prioritise workloads and meet deadlines.
• Be confident communicating with manufacturers, Technicians, Service Advisors and management.
• Be able to motivate, support and develop team members.
• Be open and enthusiastic about ongoing training and development.
• Have a great team-player mentality.

Previous experience in an automotive Warranty Administrator role is essential, with previous Team Leader or supervisory experience being highly advantageous.

Why Choose Us?

At Pentagon, we believe that diversity and inclusion are fundamental to our success. We are committed to fostering a workplace where every individual is valued, respected, and empowered to contribute their unique perspectives and talents.

Our values are chosen and driven by our colleagues, incorporating trust, respect, integrity and communication, to create and maintain a positive, collaborative culture.

Our vision is that, by embracing the perspectives and talents of every individual, we can drive meaningful change and create a more inclusive automotive industry for generations to come.

For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice, head over to our website:

https://www.pentagon-group.co.uk/recruitment

• Salary £30000 DOE - plus amazing company benefits