Flexible-Hours Hydraulic Warranty Specialist

Bosch Group; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

On-site parking

Flexible work-time options

Job summary

HydraForce, operating from our purpose-built facility in Birmingham, UK, is a global designer and manufacturer of motion control systems and the world’s leading manufacturer of hydraulic cartridge valves and custom hydraulic integrated circuits, as well as electronic controls for a variety of off-highway industries.

Bosch Rexroth and HydraForce bring together two world-class leaders in hydraulic motion control.

Qualifications

• Engineering or equivalent qualification preferred, or qualified by experience.
• Experience in a similar role advantageous.
• Able to interpret and understand engineering drawings.
• Experienced in measuring precision parts.
• Familiar with ISO9000, 8D reports and auditing, preferably with ISO14000 knowledge.
• Experience of hydraulics advantageous.
• Computer literate, with MS Office, MRP and QC systems.

Responsibilities

• Ensure compliance with the HydraForce Warranty Returns process.
• Allocate RMAs using appropriate software from customer requests or after receipt of hardware, within agreed timescales.
• Ensure first stage containment actions are implemented within timescales.
• Carry out first stage verification of returned product against engineering drawings, ensuring validity and accuracy of components.
• Complete visual, dimensional and contamination analysis of components on receipt of return.
• Initiate and coordinate testing of product with internal departments to meet timelines.
• Review and discuss investigation results with internal departments and ensure reports reflect findings within timescales.
• Issue reports to customers with full documentation via email or customer portals.
• Issue reminders to customers regarding disposition of product within timescales; issue notices if no response.
• Confirm hardware is disposed of correctly per policy and legislation.
• Support Manufacturing & Process Engineers to eliminate production defects using procedures (e.g., FMEA, 5 Whys).
• Liaise with Accounts to ensure claims are closed upon completion.
• Support Quality team with Assurance Inspection Plans as required.
• Provide cover for colleagues to maintain service levels.

Skills

Analytical skills

Communication

Prioritisation

Self-motivation

Creative problem solving

Decision making

Education

Engineering qualification

Qualified by experience

Tools

MRP

Quality control systems

Microsoft Office

Job description

HydraForce, operating from our purpose-built facility in Birmingham, UK, is a global designer and manufacturer of motion control systems and the world’s leading manufacturer of hydraulic cartridge valves and custom hydraulic integrated circuits, as well as electronic controls for a variety of off-highway industries.

Bosch Rexroth and HydraForce bring together two world-class leaders in hydraulic motion control.