Warranty & Quality Programs Manager

Bosch Rexroth; Birmingham; On-site; GBP 42,000 - 64,000; Full time

Job summary

HydraForce, operating from our Birmingham facility, is a leading designer/manufacturer of motion control systems and hydraulic valves. We are seeking a Warranty/QA specialist to manage claims, drive root-cause analysis, and coordinate with manufacturing, quality, and supplier teams.

The role requires a minimum HNC/HND in mechanical engineering with experience in lean manufacturing and ISO quality standards.

Qualifications

• Customer focus and ability to build quality-related relationships with senior stakeholders.
• Strong communication skills, written and verbal, across levels.
• Proactive problem solving and cost-conscious mindset.
• Self-motivated with the ability to work unsupervised.
• Excellent organisational skills and ability to prioritise multiple tasks.

Responsibilities

• Lead and guide the Warranty Department to meet RMA targets.
• Develop relationships with Manufacturing, Production Eng., Quality and Warranty teams.
• Visit customer production facilities to resolve recurring issues.
• Suggest design changes and cost-saving opportunities where appropriate.
• Prioritise claims to satisfy customers in the best possible way.
• Support transitions from prototype to production at customer sites.

Skills

Customer focus

Communication skills

Problem solving

Self-motivation

Organisational skills

Education

HNC/HND in mechanical engineering

Tools

MS Office

MRP systems

Quality control systems

Job description

HydraForce, operating from our Birmingham facility, is a leading designer/manufacturer of motion control systems and hydraulic valves. We are seeking a Warranty/QA specialist to manage claims, drive root-cause analysis, and coordinate with manufacturing, quality, and supplier teams.

The role requires a minimum HNC/HND in mechanical engineering with experience in lean manufacturing and ISO quality standards.