Group Warranty Manager

Lloyd Motor Group; Carlisle; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Annual leave

Healthcare plan

Vehicle discount

Highstreet discounts

Cycle to work

Eyecare vouchers

Free flu jabs

Pension scheme

Life cover

Training programs

Staff referrals

Job summary

Lloyd Motor Group is seeking a Group Warranty Manager based in Cumbria to lead warranty operations across multiple sites for premium brands within the group.

The role focuses on driving audits, maximising warranty claims, standardising processes, and delivering inductions to Aftersales staff, with regular travel to sites as required. A company car is included.

Qualifications

• Experience in warranty administration across locations preferred.
• Full UK driving licence required.
• Willingness to travel regularly to multiple sites.

Responsibilities

• Lead audits and ensure compliance with warranty policies.
• Collaborate with Aftersales teams to maximise warranty claims.
• Standardise group-wide warranty procedures and reporting.
• Deliver inductions and support technician development.
• Monitor performance metrics and drive continuous improvement.

Skills

Warranty administration

Driving licence

Travel willingness

Job description

An exciting opportunity has arisen for a Group Warranty Manager to join Lloyd Motor Group based in Cumbria.

This is a great opportunity for someone who already has experience in the automotive industry to work for one of the UK’s largest family run automotive retailers. You will be representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad.

Salary: Basic £32,000 OTE £38,000. A company car is also included as part of the benefits package for this role (T&C’s apply). Hours: 40+ hours per week.

Candidates must have:

• Experience in warranty administration, preferably managing multiple locations, though this is not essential.
• Full UK driving licence.
• This role involves regular site visits across multiple locations, so a willingness to travel is essential.

Role Responsibilities

Audits & Compliance

• Drive continuous improvement of audits, grades, and warranty processes.
• Ensure manufacturer warranty policies and group procedures are followed and updated.
• Conduct structured monthly audits, create action plans, and implement changes to address non-conformance.
• Maintain strong relationships with manufacturers and internal teams to resolve issues.

Warranty Administration

• Collaborate with Aftersales teams to maximise warranty claims and revenue.
• Support Warranty Administrators, ensuring claims are submitted accurately and on time.
• Standardise group-wide warranty procedures, including invoicing, tracking, and reporting.

Training & Induction

• Deliver inductions for new Aftersales staff and support ongoing technician development.
• Improve the quality of technician write-ups and claims to maximise successful warranty time.

Measurement & Improvement

• Monitor performance metrics and manufacturer systems to identify gaps.
• Review non-conformance, implement improvements, and report progress.

Company Benefits

• 33 days of annual leave, inclusive of Bank Holidays.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Highstreet discounts.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme.
• Life Cover.
• Internal and manufacturer training.
• Staff referral scheme.

About Lloyd Motor Group

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.