Service Advisor/Admin Support

Lloyd Motor Group; Carlisle; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Medicash healthcare

25 days annual leave + bank holidays

Retail Discount Scheme

Refer a Friend £500

Free staff parking

Job summary

Lloyd Used Car Centre in Carlisle is seeking a Service Advisor/Admin Support to join our team. This hybrid role primarily supports the Service department while providing site administration as required; the successful candidate will rotate between customer-facing service tasks and back-office duties.

Salary £26,000, 40 hours per week, Monday to Friday. We offer training, progression opportunities and a welcoming environment within the Lloyd Motor Group.

Qualifications

• Strong organisational skills and attention to detail.
• Confident communicator, comfortable dealing with customers face-to-face and by phone.
• Able to work flexibly across two areas of the business.
• Good working knowledge of Microsoft Office / general IT systems.
• A team player willing to learn and adapt.
• Previous experience within a dealership or automotive environment is desirable but not required.
• Experience with Kerridge and iLloydis desirable but not required.
• Full UK driving licence.

Responsibilities

• Acting as first point of contact for customers booking in or collecting vehicles.
• Keeping customers updated on job progress, including any digital/video updates as required.
• Liaising between customers, technicians and parts to keep jobs moving efficiently.
• Processing service invoices and ensuring accurate records are maintained.
• Supporting the service team with day-to-day workflow and scheduling.
• Maintaining high standards of customer service throughout the service journey.
• Running vehicles for MOTs, tyre fitting, pick-ups and other service-related movements as required.
• Ordering of parts for vehicles needing repairs/preparation for sale.
• Submission of Warranty claims on behalf of customers to the Warranty Provider.

Skills

Strong organisational skills

Confident communicator

Flexible across two areas

Microsoft Office / IT systems

Team player

Dealership experience desirable

Kerridge

Full UK driving licence

Tools

Kerridge

iLloydis

Job description

An exciting opportunity has arisen for a Service Advisor/Admin Support to join Lloyd Used Car Centre based in Carlisle.

This is a hybrid position primarily supporting the Service department, with additional cover for site administration duties as required. The successful candidate will need to be flexible, well organised, and comfortable moving between customer-facing service tasks and back-office admin support. Salary: £26,000 Hours: 40 hours per week, Monday - Friday

Role and Responsibilities:

• Acting as first point of contact for customers booking in or collecting vehicles from service/workshop
• Keeping customers updated on job progress, including any digital/video updates as required
• Liaising between customers, technicians and parts to keep jobs moving efficiently
• Processing service invoices and ensuring accurate records are maintained
• Supporting the service team with day-to-day workflow and scheduling
• Maintaining high standards of customer service throughout the service journey
• Running vehicles for MOTs, tyre fitting, pick-ups and other service-related movements as required
• Ordering of parts for vehicles needing repairs/preparation for sale
• Submission of Warranty claims on behalf of customers to the Warranty Provider

The ideal candidate will hold the following skills and experiences:

• Strong organisational skills and attention to detail
• Confident communicator, comfortable dealing with customers face-to-face and by phone
• Able to work flexibly across two areas of the business
• Good working knowledge of Microsoft Office / general IT systems
• A team player willing to learn and adapt
• Previous experience within a dealership or automotive environment is desirable but not required
• Experience with Kerridge and iLloydis desirable but not required
• Full UK driving licence

Rewards and Benefits:

• 33 days of annual leave, inclusive of Bank Holidays.
• Cycle to work scheme.
• Free flu jabs.
• Full training provided in both service and admin aspects of the role.
• Genuine progression opportunities within the group.

About Lloyd Motor Group:

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

Benefits of Working With Us

Medicash healthcare cash plan is available for all colleagues.

Holidays

25 days of annual leave a year, and 8 bank holidays.

Retail Discount Scheme

Highstreet discounts and cashback opportunities.

Refer a Friend Scheme

Colleague incentive of £500 for recommending great people to join us.

Great Facilities

We take pride in our state-of-the-art working environments and facilities.

Staff Parking

Free staff parking at the majority of our sites or subsidised parking.