Warranty Coordinator

Triumph Motorcycles; Hinckley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Triumph Motorcycles as a Warranty Coordinator, a role focused on providing technical support and managing warranty concerns within a passionate team. Candidates should possess a full motorcycle driving license and excellent communication skills, and they will engage in investigating warranty issues while also contributing to system development. Enjoy competitive benefits in a dynamic environment that celebrates the ride.

Benefits

Enhanced holiday scheme

Employee benefits platform

Discounted motorcycle clothing and accessories

Favorable life assurance scheme

Qualifications

• Full motorcycle driving license required.
• Strong verbal and written communication skills.
• Good knowledge of motorcycle mechanical and electrical systems.

Responsibilities

• Provide technical support and manage warranty claims.
• Investigate warranty concerns and provide feedback.
• Operate and maintain warranty claims systems based on AS400.

Skills

Communication

Analytical skills

Technical knowledge of motorcycles

Microsoft applications

Job description

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The Original British Motorcycling Company.

At Triumph, we are driven to make the best motorcycles in the world. Building iconic motorcycles that celebrate our past whilst embracing the future - through bold design, original styling, purposeful engineering and a genuine passion for the ride.

A Warranty Coordinator is required, working within the Central Warranty Team to provide technical and warranty support for the Triumph global subsidiary and distributor network to ensure accurate and timely resolution of customer warranty concerns. A limited amount direct customer support will also be included. The Warranty Coordinator is required to hold a full motorcycle driving licence. The role will also involve occasional overseas travel.

A key function of the role involves investigating and defining emerging warranty concerns for escalation to the relevant internal Quality & Design teams and providing feedback, reporting and returned parts to enable swift resolution of technical and warranty concerns.

The role also involves the operation and maintenance of the Triumph warranty claims systems, based on AS400 and the Triumph Online portal. You will also work closely with the Triumph Technical Publications team to ensure accuracy of technical documentation.

The coordinator will also be required to assist with the development and testing of the warranty systems.

Candidates are required to have the following;

• Full motorcycle driving licence
• Good knowledge of motorcycle mechanical, electronic fuel injection and electrical systems
• Strong verbal and written communication skills
• Strong user of Microsoft applications including Word, Excel, Dynamics 365 and Outlook email, calendar and task setting
• Ability to work with data, analyse and summarise
• Self-motivated and resilient. Flexible and adaptable.
• Able to take instruction and work under pressure.
• Excellent communication skills, clear and concise written and verbal skills
• Valid passport – occasional international travel required

Full details of thejob description and person specification can be found in the downloadable job files.

A variety of competitive benefits, including an enhanced holiday scheme, employee benefits platform and a favourable life assurance scheme. Motorcycle, clothing and accessories are available to purchase at a heavily discounted rate. An iconic place to work; join us for the ride!