Parts & Warranty Coordinator

JR United Kingdom; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in off-grid power solutions is seeking a Parts & Warranty Coordinator to manage parts ordering and warranty claims. The role requires proven experience in inventory management, excellent organisational skills, and proficiency in MS Excel. This office-based position offers a stable work environment and opportunities for growth.

Qualifications

• Proven experience in stock purchasing or parts management.
• Ability to manage workload and establish priorities.
• Experience in automotive or engineering sectors beneficial.

Responsibilities

• Manage parts requests and inventory effectively.
• Liaise with suppliers and track parts deliveries.
• Process warranty claims efficiently.

Skills

Organisational skills

Communication

Data analysis

Problem-solving

Education

Good level of general education

Tools

Mintsoft

Xero

JobWatch

MS Excel

Job description

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Vital Group is one of the fastest growing providers of off-grid power packages, energy management design, integrated mircogrids and EV charging infrastructure in the UK. Our vision is to become the most trusted turnkey solutions partner within our respective markets, and we will do this by re-setting customer service benchmarks and transforming customer expectations with honesty, integrity, and passion.

Our work is delivered by a team of well trained, equipped, and motivated Engineers, supported by a 24/7/365 Operations capability, and led by a diversely skilled Leadership Team.

Vital Group expects all its employees to act as ‘co-owners’ of the business, and to always put safety first, followed closely by customer satisfaction and commercial success. Our values are ones that promote the best behaviour and team ethics, and we believe that this requirement will drive profitable growth and make Vital Group a fantastic place to build a career.

This role is office-based, 5 days a week in our Coventry Depot operating Monday to Friday 08:00 - 16:30

Job Overview

We are seeking a highly organised and detail-oriented Parts & Warranty Coordinator to join our team. This role is critical to supporting the day-to-day operational activities of the group business. The successful candidate will manage parts ordering, monitor stock levels, and process warranty claims while ensuring efficient use of systems like Mintsoft, Xero and JobWatch.

Key Responsibilities and Duties

• Managing parts requests made by Operations, Mobile Engineers and EV/Electrical Teams.
• Managing progress of parts to ensure streamlined job management and seamless handover to the planning team.
• Manage stock system & stock movements through back-office stock management software (Mintsoft)
• Liaise with suppliers and vendors to resolve issues and track parts deliveries.
• Raise purchase orders on our accounting software.
• Process and track critical power warranty claims submitted to the business alongside the planning team, ensuring timely and accurate resolution.
• Manage the warranty critical spares holding and ensure the parts are fully stocked and always replenished.
• Assisting in managing the supplier network to diversify our solution offering.
• Deal with EV charging warranty claims alongside the networks and planning teams.
• Ensure all remote locations are fully stocked.
• Manage engineer waste collections.
• Ensure all transactions and records are accurately logged in the system.
• Assist in generating reports on stock, warranties, and parts orders as required.
• To work positively and communicate professionally across the team, providing an effective contribution to work tasks.

Person Specification

Criteria - Education, Qualifications & Experience

• Good level of general education
• Excellent organisational skills
• Proven experience in a stock purchasing or parts management role.
• Strong MS Excel skills; proficiency in data analysis and reporting.
• Excellent communication, verbal and written, skills.
• Ability to manage own workload and establish priorities.
• Experience of working effectively as part of a team as well as minimal supervision.
• Ability to solve problems with a positive attitude.
• Self-motivated and able to learn quickly.
• Strong attention to detail with high levels of accuracy.
• Knowledge or experience in the automotive or engineering sectors is beneficial.
• Previous experience working in a stock or inventory management role.

Next Steps:

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. If you require any additional support to attend an interview, please let us know in advance.

The role is due to commence ASAP after the offer has been made, but we can be flexible with the start date depending on prior commitments.

Please note that proof of the right to work in the UK will be required.