Warranty Coordinator (MC563)

Triumph Motorcycles; Hinckley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Triumph Motorcycles as a Warranty Coordinator in a dynamic role within the Central Warranty Team. You will provide technical support to the global network, maintain warranty systems, and assist with international travel. If you have a full motorcycle licence and a passion for motorcycles, this is the opportunity for you!

Benefits

Enhanced holiday scheme

Employee benefits platform

Discounted motorcycle clothing and accessories

Qualifications

• Full motorcycle driving licence required.
• Good knowledge of motorcycle mechanical, electronic fuel injection and electrical systems.
• Strong user of Microsoft applications.

Responsibilities

• Provide technical and warranty support.
• Investigate emerging warranty concerns for escalation.
• Operate and maintain warranty claims systems.

Skills

Communication

Data Analysis

Microsoft Applications

Mechanical Knowledge

Electronic Systems

Job description

The Original British Motorcycling Company.

At Triumph, we are driven to make the best motorcycles in the world. Building iconic motorcycles that celebrate our past whilst embracing the future - through bold design, original styling, purposeful engineering and a genuine passion for the ride.

A Warranty Coordinator is required, working within the Central Warranty Team to provide technical and warranty support for the Triumph global subsidiary and distributor network to ensure accurate and timely resolution of customer warranty concerns. A limited amount direct customer support will also be included. The Warranty Coordinator is required to hold a full motorcycle driving licence. The role will also involve occasional overseas travel.

A key function of the role involves investigating and defining emerging warranty concerns for escalation to the relevant internal Quality & Design teams and providing feedback, reporting and returned parts to enable swift resolution of technical and warranty concerns.

The role also involves the operation and maintenance of the Triumph warranty claims systems, based on AS400 and the Triumph Online portal. You will also work closely with the Triumph Technical Publications team to ensure accuracy of technical documentation.

The coordinator will also be required to assist with the development and testing of the warranty systems.

Candidates are required to have the following;

• Full motorcycle driving licence
• Good knowledge of motorcycle mechanical, electronic fuel injection and electrical systems
• Strong verbal and written communication skills
• Strong user of Microsoft applications including Word, Excel, Dynamics 365 and Outlook email, calendar and task setting
• Ability to work with data, analyse and summarise
• Self-motivated and resilient. Flexible and adaptable.
• Able to take instruction and work under pressure.
• Excellent communication skills, clear and concise written and verbal skills
• Valid passport – occasional international travel required

Full details of thejob description and person specification can be found in the downloadable job files.

A variety of competitive benefits, including an enhanced holiday scheme, employee benefits platform and a favourable life assurance scheme. Motorcycle, clothing and accessories are available to purchase at a heavily discounted rate. An iconic place to work; join us for the ride!

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

Visit our candidate centre to access your details.