Warranty Administrator

Audi Stratford-Upon-Avon; Stratford-upon-Avon; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits

Long service incentives

Staff referral scheme

In-house qualifications

Company Events

Job summary

Audi Stratford-Upon-Avon is seeking a dedicated Warranty Administrator to join our team. You will manage the submission and oversight of warranty claims, ensuring accuracy and compliance across processes.

The role is 40 hours per week, typically Monday to Friday, 8am to 4.30pm. Basic salary is £32,000 with a turnover-based monthly incentive aiming at an OTE of £34,400.

Qualifications

• Previous exposure to a Warranty Administrator role is ideal but training will be given.
• A well-presented individual with the desire, character and attitude to succeed.
• Solid experience of Excel, Word and other Microsoft applications.

Responsibilities

• Process warranty and retail invoices efficiently and accurately.
• Collaborate closely with the Service team and manage work-in-progress updates.
• Liaise with manufacturers to resolve submission issues and implement necessary corrections.
• Follow established procedures to ensure successful warranty claim submissions.
• Reconcile paid claims and maintain precise, up-to-date warranty records.
• Stay informed on the latest warranty bulletins and communicate updates to Technicians and relevant colleagues.
• Ensure all job cards comply with warranty standards and bulletins, maintaining high standards of accuracy and compliance.
• Maintain adherence to company policies and procedures related to warranty management.
• Collaborate closely with the Service team and manage work-in-progress updates.

Skills

Excel

Word

Attention to detail

Job description

Description

We are seeking a dedicated and detail-oriented Administrator to join our team at Audi Stratford-upon-Avon. The successful candidate will play a vital role in managing the submission and oversight of all warranty claims, ensuring accuracy and compliance throughout the process.

The hours of work are 40 hours per week, typically Monday to Friday, 8am to 4.30pm. Basic salary is £32,000 plus a turnover based monthly incentive giving an OTE of £34,400.

You’ll oversee the accurate and timely completion of warranty-related administration, ensuring all processes comply with manufacturer and group policies

The role responsibilities will include:

• Process warranty and retail invoices efficiently and accurately.
• Collaborate closely with the Service team and manage work-in-progress updates.
• Liaise with manufacturers to resolve submission issues and implement necessary corrections.
• Follow established procedures to ensure successful warranty claim submissions.
• Reconcile paid claims and maintain precise, up-to-date warranty records.
• Stay informed on the latest warranty bulletins and communicate updates to Technicians and relevant colleagues.
• Ensure all job cards comply with warranty standards and bulletins, maintaining high standards of accuracy and compliance.
• Maintain adherence to company policies and procedures related to warranty management.
• Collaborate closely with the Service team and manage work-in-progress updates.

What we're looking for:

• Although previous exposure to a Warranty Administrator role is ideal it is not essential as training will be given.
• A well-presented individual with the desire, character and attitude to succeed.
• The successful candidate will have solid experience of Excel, Word and other Microsoft applications.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events