Warranty Administrator

Hadwins (Lindale) Ltd; Preston; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

23 days holiday

Staff car benefit

Wellbeing support

Discounts

Life assurance

Company pension

Cycle to work

Birthday voucher

Family-run workplace

Discounts on products

Job summary

Hadwins Motor Group is seeking an administrative assistant to join our team at our Lake District facilities. You will handle warranty claim processing and documentation, ensuring accuracy and timely submissions in a professional customer service environment.

The role emphasizes strong organisational skills, attention to detail, and familiarity with service and repair processes. We offer training, a colleague-focused workplace, and various staff benefits.

Qualifications

• Strong administrative skills and experience.
• Understanding of warranty processes and documentation.
• Excellent attention to detail.
• Highly organised with a methodical approach.

Responsibilities

• Accurate process of vehicle warranty claims in accordance with guidelines and procedures.
• Submission of claims accurately and within strict deadlines.
• Monitor claims throughout their progress.
• Ensure accurate and appropriate documentation.
• Liaise with relevant team members throughout the process.

Skills

Administrative skills

Attention to detail

Organised

Warranty processes understanding

Job description

40 per week; 8.00am – 5.00pm Monday to Friday

Key responsibilities:

• Accurate process of vehicle warranty claims in accordance with guidelines and procedures
• Submission of claims accurately and within strict deadlines
• Monitor claims throughout their progress
• Ensure accurate and appropriate documentation
• Liaise with relevant team members throughout the process

What we’re looking for:

• Strong administrative skills and experience, ideally with an understanding of vehicle service and repair processes
• Understanding of warranty processes and documentation
• Excellent attention to detail
• Highly organised with a methodical approach

What’s in it for you:

With outstanding modern facilities, you will work in a professional team and environment delivering excellent customer service. Plus:

• Ongoing training and development opportunities
• 23 days holiday plus bank holidays, increasing with length of service
• Staff car benefit scheme for employee and family members
• Wellbeing support for you and your family
• Exclusive discounts scheme at 100’s of retailers
• Life assurance
• Company pension scheme
• Cycle to work scheme
• Birthday voucher each year on your special day
• Family run and friendly place of work
• Reduced rates on Hadwins products and services
• Uniform provided (role dependent)

Hadwins Motor Group is privately owned and family run, located in the picturesque Lake District. We have Lake District Audi, Hadwins Volkswagen and Hadwins Approved.

Our team is made up of just over 100 friendly, dedicated professionals who take pride in delivering exceptional service. Our teams are valued, supported and proud of their work.

Over the years, we have built up a strong reputation for reliability and customer care, consistently earning excellent feedback thanks to the commitment and hard work of our people.

We’ve learned from over 50 years’ experience, people are our greatest strength; happy staff give the best customer service.