Warranty Administrator

Jago Consultants; East Malling; On-site; GBP 24,000 - 27,000; Full time

Job summary

Jago Consultants seeks a Warranty Administrator for a leading automotive main dealer in Tonbridge, Kent. You will manage warranty submissions daily, liaise with technicians and manufacturers, and ensure compliance with policy and procedures.

Working Monday to Friday, the role offers a salary of £24,000–£27,000 depending on experience. A motor trade background is essential, with responsibilities spanning warranty reports, recalls and goodwill claims.

Qualifications

• Previous experience within the motor trade is essential for this Warranty Administration role.

Responsibilities

• Submit warranty and goodwill claims accurately on a daily basis and monitor warranty reports.
• Carry out warranty department administrative functions per company policies.
• Administer warranty policy in the best interests of the dealership, manufacturer and customer.
• Keep records of warranty submissions, credits, rejections and customer contributions toward goodwill claims.
• Inform staff of forthcoming recall campaigns and changes in warranty/goodwill procedure.
• Ensure frontline staff complete the records correctly when warranty is diagnosed on a vehicle.
• Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives.
• Maintain knowledge on all warranty procedures and documentation.
• Support other staff members on all warranty related matters.

Skills

Motor trade experience

Job description

Warranty Administrator needed by Automotive Motor Garage. Previous experience within the motor trade is essential for this Warranty Administration role.

Salary 24k – 27k / Monday to Friday / Tonbridge / Tunbridge Wells on Kent / Sussex border

Our client is a main car dealership looking to recruit an experienced, Warranty Administrator for their car dealership.

Warranty Administrator Role:

• To ensure accurate submissions of warranty and goodwill claims on a daily basis and monitor warranty reports
• Ensure all administrative functions within the warranty department are carried out in accordance with company policies
• Administer warranty policy in the best interests of the dealership, manufacturer and customer
• To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
• Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure
• Ensure that all frontline staff complete the records correctly when warranty is diagnosed on a vehicle
• Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives
• Maintain knowledge on all warranty procedures and documentation
• Support other staff members on all warranty related matters

About You:

• Organised and efficient to deal with the volume of paper work
• Friendly and approachable, you will be expected to offer advice and corrective feedback to both technicians and service reception
• Disciplined with a passion for attention to detail
• Be a professional, enthusiastic and experienced individual

Offering a very competitive salary depending on experience