Warm Care Home Receptionist & Admin Assistant

Avery Healthcare Group; Droitwich Spa; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

DBS check funded by Avery

Eligibility to work in UK

Job summary

Avery Healthcare Group is seeking a warm, enthusiastic Receptionist for Droitwich Mews Care Home in Droitwich Spa, Worcestershire. You will be the first point of contact, delivering high-quality customer service and supporting administrative tasks to keep the home running smoothly.

The role requires excellent communication, a friendly demeanor, and the ability to handle enquiries and complaints. DBS disclosure will be funded by Avery, and eligibility to work in the UK is required.

Qualifications

• Excellent verbal and written communication skills.
• Positive, friendly, welcoming attitude.
• Experience with problem-solving and handling client complaints.
• Live Avery values of caring, supportive, honest, respectful and accountable.

Responsibilities

• Answering the telephone and responding to enquiries at reception.
• Redirecting calls to relevant staff and recording messages.
• Completing reception-related administration and maintaining databases.
• Maintaining the reception area and liaising with Housekeeping to ensure standards.

Skills

Communication skills

Customer service

Problem solving

Written communication

Job description

Avery Healthcare Group is seeking a warm, enthusiastic Receptionist for Droitwich Mews Care Home in Droitwich Spa, Worcestershire. You will be the first point of contact, delivering high-quality customer service and supporting administrative tasks to keep the home running smoothly.

The role requires excellent communication, a friendly demeanor, and the ability to handle enquiries and complaints. DBS disclosure will be funded by Avery, and eligibility to work in the UK is required.