Receptionist

Avery Healthcare Group; Droitwich Spa; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

DBS check funded by Avery

Eligibility to work in UK

Job summary

Avery Healthcare Group is seeking a warm, enthusiastic Receptionist for Droitwich Mews Care Home in Droitwich Spa, Worcestershire. You will be the first point of contact, delivering high-quality customer service and supporting administrative tasks to keep the home running smoothly.

The role requires excellent communication, a friendly demeanor, and the ability to handle enquiries and complaints. DBS disclosure will be funded by Avery, and eligibility to work in the UK is required.

Qualifications

• Excellent verbal and written communication skills.
• Positive, friendly, welcoming attitude.
• Experience with problem-solving and handling client complaints.
• Live Avery values of caring, supportive, honest, respectful and accountable.

Responsibilities

• Answering the telephone and responding to enquiries at reception.
• Redirecting calls to relevant staff and recording messages.
• Completing reception-related administration and maintaining databases.
• Maintaining the reception area and liaising with Housekeeping to ensure standards.

Skills

Communication skills

Customer service

Problem solving

Written communication

Job description

Package Description: Shift details: Weekends At Avery Healthcare, we are all about supporting the people who care for our residents.

We know how hard our teams work, and we’re here to celebrate and support you every step of the way.

When you join us, you’ll be making a positive impact on residents’ lives every day

• your compassion and dedication truly make a difference.

We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career.

And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

We’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Droitwich Mews Care Home in Droitwich Spa, Worcestershire.

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other responsibilities will include: Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.

Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.

Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must: Have excellent communication skills both verbal and written.

Have a positive, friendly, and welcoming attitude.

Have previous exposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes

• we’re a place where people love to work.

We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike.

With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day.

Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare.

Proof of eligibility to work in the UK.