Warehouse Team Manager

GXO Logistics, Inc.; Dartford; On-site; GBP 36,000 - 38,000; Full time

Benefits offered by this job

Company pension

Life assurance

Retail discounts

33 days annual leave

Job summary

GXO Logistics, Inc. in Dartford is recruiting a Warehouse Team Manager to lead a fast-paced operation at IKEA.

You will manage Warehouse Colleagues and Administrators, drive engagement and performance, and ensure outstanding customer service across all inbound and outbound activities. Reporting to the Shift Manager, you will deploy labour and equipment effectively, monitor KPIs, and promote a strong health and safety culture while upholding GXO standards and values.

Qualifications

• Experience leading teams in a fast-paced warehouse/logistics environment.
• Proven ability to manage KPIs and customer service levels.
• Strong communication and organisational skills.
• Safety-focused and able to promote GXO standards.

Responsibilities

• Lead and manage a team of Warehouse Colleagues and Administrators to drive engagement, development and performance.
• Deploy labour and equipment resources to ensure orders are processed efficiently and activities run smoothly.
• Monitor KPIs to achieve productivity, quality and service targets while maintaining customer satisfaction.
• Identify process improvements and support best practice initiatives.
• Promote a strong health and safety culture in line with GXO standards.

Skills

Warehouse leadership

People management

Performance management

Customer service focus

Continuous improvement

Job description

Are you an experienced warehouse leader who thrives in a fast-paced operational environment? Do you enjoy developing teams, driving performance and delivering exceptional customer service? Are you ready to take ownership of a key area within one of the UK's leading retail logistics operations?

Here at GXO, we're recruiting for Warehouse Team Managers to join our IKEA operation in Dartford. This is a full-time, permanent role, working any 5 from 7, with opportunities available across both AM (06:00 - 14:00) and PM (14:00 - 22:00) shifts. Reporting to the Shift Manager, you'll play a key role within the site management team, leading Warehouse Colleagues and Warehouse Administrators to ensure the consistent achievement of operational KPIs while delivering outstanding customer service.

Pay, benefits and more:

We're offering a salary of £36,050 for the AM shift and £38,491 for the PM shift, alongside 33 days annual leave. Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts

What you'll do on a typical day:

• Lead and manage a team of Warehouse Colleagues and Warehouse Administrators, driving engagement, development and performance whilst creating a positive and productive working environment
• Work closely with fellow Team Managers to effectively deploy labour and equipment resources, ensuring customer orders are processed efficiently and inbound and outbound activities run smoothly
• Monitor operational performance against KPIs, ensuring productivity, quality and service targets are achieved while maintaining high levels of customer satisfaction
• Identify opportunities to improve processes, procedures and ways of working, supporting the implementation of best practice initiatives across the operation
• Promote a strong health and safety culture, ensuring colleagues work safely, follow site procedures and operate in line with GXO standards and values

What you need to succeed at GXO:

• Previous experience in a warehouse leadership role within a fast-paced logistics, distribution or fulfilment environment
• Strong people management skills, with the ability to motivate, coach and develop teams to achieve operational targets
• Experience managing productivity, performance and customer service KPIs within an operational setting
• Excellent communication and organisational skills, with the ability to build effective relationships with customers, colleagues and stakeholders
• A proactive and solutions-focused approach, with a passion for continuous improvement and operational excellence

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.