Shift Manager

GXO Logistics, Inc; Gravelly Hill; On-site; GBP 23,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

24/7 online GP service

Employee assistance programme

MyBenefits platform

Job summary

GXO Logistics, Inc. is seeking a Shift Manager for the Bromford Gate operation in Birmingham. This full-time, permanent role runs Monday to Friday, 16:00–01:00, overseeing a large warehouse and developing high-performing teams to meet performance and safety targets.

The role reports to the Operations Manager and focuses on engagement, continuous improvement, and delivering excellent customer service within a busy logistics environment.

Qualifications

• Previous warehouse shift management experience within a logistics, supply chain or distribution environment.
• Strong people management and leadership capability, with experience developing teams and managing performance.
• Good commercial awareness with the ability to understand operational costs, productivity drivers and customer expectations.
• Experience using Warehouse Management Systems and Microsoft Office applications, ideally including BlueYonder.
• Excellent communication, organisational and problem-solving skills, with the ability to influence and engage stakeholders at all levels.

Responsibilities

• Lead warehouse operations across the afternoon shift, ensuring productivity, quality, stock accuracy and service targets are consistently achieved.
• Develop and coach Team Leaders and warehouse colleagues, creating a culture of engagement, accountability and continuous improvement.
• Drive a strong health, safety and environmental culture, ensuring compliance with all company procedures, policies and legislative requirements.
• Monitor operational and financial performance, identifying opportunities for cost savings, productivity improvements and enhanced customer service.
• Build strong relationships with customers and internal stakeholders while supporting business change, operational improvements and site engagement initiatives.

Skills

Shift management

People management

Leadership

Commercial awareness

WMS

BlueYonder

Tools

BlueYonder

Job description

Are you an experienced warehouse leader who thrives in a fast-paced operational environment? Do you enjoy developing teams, driving continuous improvement and delivering outstanding customer service? Are you ready to take ownership of a large warehouse operation and make a real impact on performance and engagement?

Here at GXO, we're recruiting for a Shift Manager to join our Bromford Gate operation in Birmingham. This is a full-time, permanent role, working Monday to Friday, 16:00 – 01:00, where you'll be responsible for leading warehouse operations, developing high-performing teams and ensuring operational, customer and business objectives are consistently achieved. Reporting to the Operations Manager, you'll play a key role in driving operational excellence while maintaining a strong focus on colleague wellbeing, health and safety and continuous improvement.

Pay, benefits and more:

We're offering a salary of up to £38,000 plus afternoon shift premium, alongside 25 days annual leave plus bank holidays, a company-sponsored pension scheme, life assurance, access to a 24/7 online GP service and a comprehensive employee assistance programme. You'll also benefit from our MyBenefits platform, offering high-street discounts, cashback schemes, cycle-to-work options and a range of wellbeing benefits.

What you’ll do on a typical day:

• Lead warehouse operations across the afternoon shift, ensuring productivity, quality, stock accuracy and service targets are consistently achieved
• Develop and coach Team Leaders and warehouse colleagues, creating a culture of engagement, accountability and continuous improvement
• Drive a strong health, safety and environmental culture, ensuring compliance with all company procedures, policies and legislative requirements
• Monitor operational and financial performance, identifying opportunities for cost savings, productivity improvements and enhanced customer service
• Build strong relationships with customers and internal stakeholders while supporting business change, operational improvements and site engagement initiatives

What you need to succeed at GXO:

• Previous warehouse shift management experience within a logistics, supply chain or distribution environment
• Strong people management and leadership capability, with experience developing teams and managing performance
• Good commercial awareness with the ability to understand operational costs, productivity drivers and customer expectations
• Experience using Warehouse Management Systems and Microsoft Office applications, ideally including BlueYonder
• Excellent communication, organisational and problem-solving skills, with the ability to influence and engage stakeholders at all levels

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.