Warehouse Supervisor: Lead Team & Streamline Dispatch

Overclockers UK; Stoke-on-Trent; On-site; GBP 28,000 - 38,000; Full time

Job summary

Overclockers UK are a leading online retailer of PC systems and components. The role is based at our UK site, reporting to the Head of Operations, with responsibility for supervising the warehouse team, ensuring smooth despatch and goods receiving, and maintaining high standards of safety and efficiency.

You will lead and train staff, manage carrier shipments and WMS queries, and collaborate with customer services to handle collections and updates.

Qualifications

• Previous warehouse supervisory experience leading teams of 15+ people.
• Excellent team leadership and communication skills.
• Working knowledge of warehouse Health and Safety regulations.
• Proven problem solving ability.
• Working knowledge of WMS/ERP systems.
• Excellent IT skills.
• Ability to lead and inspire your team for continuous improvement.

Responsibilities

• Supervision of warehouse team, despatch and goods receiving functions, ensuring that all orders are picked and despatched in accordance to customer / OCUK requirements.
• Ensure that deliveries are checked and booked in promptly and accurately.
• Positively influence performance, morale, health and safety compliance and good housekeeping.
• Onboarding and training of new staff.
• Primarily responsible for parcel carrier shipments and WMS queries.
• Ensuring that the pick face is replenished effectively.
• Provide support on PI.
• Ensure that rules, policies and procedures are followed consistently.
• Liaison with the customer services team to facilitate customer collections, queries and to provide updates where required.
• Provide absence cover for other supervisors and manager.
• Key holder for site - open and closing of site when required.
• Normal working hours are as follows: Week 1 –Monday to Friday 08:30 - 17:30 = 40 hours; Week 2 – Monday to Friday 10.00 – 19.00 = 40 hours; Week 3 – Monday to Friday 08:30 - 17:30 and Saturday 09.00 – 17.00 = 47 hours. NB: Alternative shifts could be accommodated if weekend working is preferred.

Skills

Team leadership

Communication

Health and Safety

Problem solving

WMS/ERP systems

IT skills

Continuous improvement

Tools

Forklift licence

ERP systems

Job description

Overclockers UK are a leading online retailer of PC systems and components. The role is based at our UK site, reporting to the Head of Operations, with responsibility for supervising the warehouse team, ensuring smooth despatch and goods receiving, and maintaining high standards of safety and efficiency.

You will lead and train staff, manage carrier shipments and WMS queries, and collaborate with customer services to handle collections and updates.