Warehouse Super User

GXO Logistics, Inc.; Corby; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Benefits platform with discounts

Job summary

GXO Logistics, Inc. in Corby is seeking a Warehouse Super User to bridge operations and systems, ensuring warehouse applications run smoothly and are optimised. This full-time, permanent role operates on a rotating shift pattern (06:00–14:00 / 14:00–22:00) across five days from seven.

You’ll provide first-line support for WMS and related applications, troubleshoot issues, support user queries and contribute to continuous improvement of system performance and reporting.

Qualifications

• Experience using or supporting Warehouse Management Systems in a warehouse or distribution environment.
• Strong understanding of warehouse processes and operational system applications.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and stakeholder management across all levels.
• Experience with Manhattan WMS, SQL, KiSoft or similar warehouse applications.

Responsibilities

• Provide first-line support for WMS and related applications, ensuring minimal disruption to performance.
• Investigate, troubleshoot and resolve system issues related to WMS configuration, connectivity, integrations.
• Support operational teams with system queries, user account management, training and usage.
• Participate in system testing, release validation and continuous improvement initiatives.
• Develop and maintain operational reporting, support documentation and procedures.

Skills

Troubleshooting

Communication

Training

Stakeholder mgmt

Tools

Manhattan WMS

KiSoft

SQL

Job description

Do you enjoy troubleshooting issues, supporting colleagues and driving continuous improvement through technology? Are you confident working with Warehouse Management Systems and helping operational teams maximise performance?

Here at GXO, we’re recruiting for a Warehouse Super User to join our operation in Corby. This is a full-time, permanent role, working any 5 days from 7 on a rotating shift pattern (06:00 – 14:00 / 14:00 – 22:00), where you’ll act as the key link between operations and systems, ensuring warehouse applications are fully supported and optimised.

This is an exciting opportunity to join a growing operation and support the onboarding of new customers while helping drive system performance, operational efficiency and continuous improvement.

Pay, benefits and more

We’re offering a salary of up to £31,671 per annum plus 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts.

What you’ll do on a typical day

• Provide first-line support for Warehouse Management Systems and related operational applications, ensuring minimal disruption to warehouse performance and customer service
• Investigate, troubleshoot and resolve system issues relating to WMS configuration, connectivity, integrations and operational processes, escalating where appropriate
• Support operational teams with system queries, user account management, training and application usage to ensure colleagues can work effectively and efficiently
• Participate in system testing, release validation and continuous improvement initiatives, helping identify opportunities to enhance operational performance and user experience
• Develop and maintain operational reporting, support documentation and system procedures, ensuring accurate information is available to support business requirements

What you need to succeed at GXO

• Experience using or supporting Warehouse Management Systems within a warehouse, logistics or distribution environment
• Strong understanding of warehouse processes and operational system applications
• Excellent problem-solving and troubleshooting skills, with the ability to identify root causes and implement practical solutions
• Strong communication and stakeholder management skills, with the ability to support colleagues across all levels of the operation
• Experience with systems such as Manhattan WMS, SQL, KiSoft or other warehouse applications would be advantageous

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.