Warehouse Shift Manager

DHL; Belfast; On-site; Confidential; Full time

Benefits offered by this job

Free parking and on-site canteen

Generous pension scheme

Free confidential 24/7 GP consultation

Retail and lifestyle discounts

Financial wellness support

Job summary

DHL in Belfast is seeking a Warehouse Shift Manager to provide operational leadership and budget oversight for a safe, efficient site, ensuring service standards are met and customer requirements are fulfilled.

You will lead a team, drive engagement, manage HR processes, and own actions to improve performance while maintaining strong relationships with the customer and adhering to DHL policies and safety guidelines.

Qualifications

• Minimum 4 years of warehouse management experience.
• Operations experience managing a team.
• Customer facing experience is an advantage.

Responsibilities

• Demonstrate an active leadership style and drive an engagement culture.
• Deal with HR processes in a timely manner and follow the correct procedures.
• Understand root causes of performance results and set actions with reports and the Operations Manager.
• Act as the first point of contact for the customer relating to site operation matters and build trust.
• Ensure compliance with DHL policies and communicate them clearly.
• Identify health and safety risks and implement actions to minimise them.

Skills

Coaching and active listening

Leadership

Standards enforcement

Change management

Customer facing

Job description

Overview

We’re seeking a Warehouse Shift Manager to take operational leadership and budget responsibility for managing a safe and efficient operation to help achieve operational standards and meet the agreed service level agreements.

Responsibilities

• Demonstrate an active leadership style, taking full responsibility for driving an engagement culture in your area of responsibility.
• Deal with HR processes in a timely manner, following the correct process and leveraging appropriate support when required.
• Understand the root causes of performance results and set actions with your direct reports and Operations Manager for improving the results.
• Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement.
• Ensure the appropriate communication, understanding and compliance with all relevant DHL policies takes place.
• Understand health and safety related risks in your area, and take actions to eliminate or minimise these risks according to an agreed plan.

Requirements

• Coaching and active listening skills.
• Ability to drive standards within the direct team.
• Ability to manage change processes.
• Minimum 4 years of warehouse management experience.
• Operations experience managing a team.
• Customer facing experience is an advantage.

Benefits

• Free parking and on-site canteen
• Generous pension scheme
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Financial wellness support

About DHL

We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Inclusive Workplace

At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day.

Compliance and Application

Successful candidates must undergo a basic Access NI check; a criminal record will not necessarily be a bar to obtaining a position. The company’s data handling and storage policy is accessible via the application form, or we can send a copy on request. The company’s ex-offender’s policy is available on request.

Interviews are provisionally scheduled to take place from 13 May 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. The application period may close ahead of the provisional interview date if there are many applications. Submit early to be considered.