Warehouse Shift Manager

DHL Supply Chain; Belfast; On-site; GBP 25,000 - 40,000; Full time

Job summary

Join a leading supply chain business as a Warehouse Shift Manager, where you will play a vital role in ensuring operational excellence and customer satisfaction. This dynamic position involves managing safety practices, resource planning, and performance tracking to meet customer expectations. You will lead a dedicated team, fostering a culture of safety and efficiency while implementing best practices in warehouse operations. With a commitment to diversity and inclusion, this opportunity allows you to be part of an essential service that keeps the world moving. If you are ready to make an impact in a fast-paced environment, this role is for you.

Benefits

Free confidential 24/7 GP service

Hundreds of discounts (including retail, childcare + gym)

Affordable loans

Enhanced pension scheme

24/7 employee support service

Qualifications

• 2+ years of management experience in warehouse operations.
• Experience in a customer-facing role is preferred.

Responsibilities

• Manage safe operations and model a Safety First Culture.
• Implement Safety programs and conduct incident investigations.
• Track performance and support direct reports with resources.

Skills

Warehouse Management

Health and Safety Compliance

Resource Allocation

Customer Service

Job description

DHL, an award-winning leading supply chain business, is seeking an experienced Warehouse Shift Manager. This role involves working closely with the on-site operational team to develop a deep understanding of key customer needs and ensure the site meets their expectations. By analyzing customer forecasts, the Warehouse Shift Manager will oversee resource planning to maintain seamless operations and deliver exceptional service.

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

• Manage a safe operation and role model a Safety First Culture with all individuals in the operation by applying and improving the Safety Standards.
• Implement Behavioural Based Safety (BBS) program as a daily way to confirm behaviours and processes.
• Conduct incident investigations within the workplace and ensure relevant safety regulations and procedures are adhered to.
• Understand Health and Safety related risks in your area, taking actions to eliminate or minimise these risks according to an agreed plan.
• Ensure that Standard Operational Procedures (SOP) and Work Instructions (WI) of operational processes are up to date, available at the relevant place for employees and that employees are working according to the standard established.
• Track your operations performance and understand deviations with your direct reports, supporting them with the necessary resources.

WHAT DO WE NEED FROM YOU?

• At least 12 months of experience in a customer-facing role is preferred.
• A minimum of 2 years of management experience and 3 years in warehouse operations is required.
• Ability to deploy and change resource allocations during the shift in response to the changing requirements.
• Ability to drive Standards within the direct team.

Successful candidates must undergo a basic Access NI check; a criminal record will not necessarily be a bar to obtaining a position.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service.
• Hundreds of discounts (including retail, childcare + gym).
• Affordable loans & enhanced pension scheme.
• 24/7 employee support service for you (+ family) with access to free counselling and much more.

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across Northern Ireland.

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.