Restaurant Shift / Floor Manager

Tim Hortons; Ballymena; On-site; Full time

Job summary

Join a dynamic team as a Restaurant Shift/Floor Manager in an expanding quick service restaurant chain. This role offers the chance to lead a vibrant team, prioritize customer satisfaction, and drive sales in a fast-paced environment. With a focus on operational excellence, you will manage staff performance, ensure food safety standards, and create a positive workplace culture. If you have a passion for coffee and a commitment to exceptional service, this is the perfect opportunity to grow your career in a thriving industry.

Qualifications

• Previous experience managing restaurants is essential.
• Strong leadership and communication skills are required.

Responsibilities

• Lead the team to prioritize customer satisfaction.
• Monitor KPIs and maintain operational standards.

Skills

Customer Service

Leadership

Communication Skills

Team Management

Sales Techniques

Education

Experience in Restaurant Management

Food Hygiene Certification

Job description

Restaurant Shift / Floor Manager

Location: BT42 3GA

Salary: Up to £13.00 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are currently looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.

To be successful as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the restaurant and customer service sector within a dynamic, fast-paced environment. Excellent communication skills, a strong focus on customer service, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you have a passion for leading a dynamic team, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, treating customers as a top priority.
• Be customer-focused in all aspects of restaurant operations.
• Accurate staff scheduling to meet customer demand.
• Support the team to maintain operational efficiency.
• Conduct regular store walks with a focus on customer experience.

People

• Encourage staff to share suggestions and concerns.
• Provide feedback on performance, set goals, and offer guidance.
• Create a positive team environment, ensuring all employees are treated with dignity and respect, free from discrimination.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales patterns, popular products, and peak trade times.
• Ensure proper product merchandising and stock levels, and support marketing campaigns.
• Coach employees on upselling and suggestive selling techniques.
• Identify areas for improvement and motivate staff through incentives for continuous enhancement.

Operations

• Monitor KPIs such as sales, employee turnover, food safety, and health & safety standards.
• Set an example by maintaining composure under pressure.
• Manage weekly stock orders and quality checks.
• Oversee maintenance schedules for equipment.
• Manage inventory effectively.
• Handle opening and closing procedures.
• Maintain cleanliness and operational standards, including food hygiene, customer experience, and speed of service.
• Ensure health and safety protocols are followed and incidents reported promptly.
• Be flexible to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• Flexible and disciplined work approach.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• High standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures.