Warehouse Shift Leader — 9-Month FTC (Lutterworth)

GXO Logistics, Inc.; Lutterworth; On-site; GBP 38,000 - 47,000; Full time

Benefits offered by this job

Company sponsored pension scheme

Private medical & dental insurance

24/7 online GP service

Life assurance

Employee assistance programme

High street discounts

Cycle to work scheme

Cashback cards

Saving scheme

Job summary

GXO Logistics, Inc. in the United Kingdom is hiring a Shift Manager for the Primark operation in Lutterworth on a 9-month fixed-term contract. You will oversee daily warehouse activities, lead Team Leaders, and drive safety, quality and customer satisfaction while maintaining high performance.

You’ll plan labour, monitor real-time metrics, resolve issues, and build strong relationships with internal teams and customers to meet service levels and KPIs during the 4-on, 4-off 06:00–18:00 shift.

Qualifications

• Previous leadership experience within a warehousing, logistics, fulfilment, or ecommerce environment.
• Strong people management skills with the ability to motivate, engage, and develop teams.
• Excellent communication and stakeholder management skills, with experience working closely with customers and operational teams.
• A proactive and solutions-focused approach to problem solving, performance management, and continuous improvement.
• Strong organisational skills with the ability to prioritise workloads, manage changing operational demands, and deliver results through KPIs.

Responsibilities

• Lead warehouse operations to ensure daily objectives, customer requirements, and service level agreements are achieved
• Plan labour requirements effectively, managing resource levels, holidays, sickness absence, and operational volumes
• Monitor operational performance in real time, identifying risks and implementing corrective actions to maintain productivity and service
• Build strong relationships with internal stakeholders and external customers, resolving queries and ensuring clear communication across shifts
• Coach, develop, and support Team Leaders and colleagues while promoting a positive, safe, and high-performing culture

Skills

Leadership

People management

Communication

Problem solving

Organisational skills

Job description

GXO Logistics, Inc. in the United Kingdom is hiring a Shift Manager for the Primark operation in Lutterworth on a 9-month fixed-term contract. You will oversee daily warehouse activities, lead Team Leaders, and drive safety, quality and customer satisfaction while maintaining high performance.

You’ll plan labour, monitor real-time metrics, resolve issues, and build strong relationships with internal teams and customers to meet service levels and KPIs during the 4-on, 4-off 06:00–18:00 shift.