Shift Manager FTC

GXO Logistics, Inc.; Lutterworth; On-site; GBP 38,000 - 47,000; Full time

Benefits offered by this job

Company sponsored pension scheme

Private medical & dental insurance

24/7 online GP service

Life assurance

Employee assistance programme

High street discounts

Cycle to work scheme

Cashback cards

Saving scheme

Job summary

GXO Logistics, Inc. in the United Kingdom is hiring a Shift Manager for the Primark operation in Lutterworth on a 9-month fixed-term contract. You will oversee daily warehouse activities, lead Team Leaders, and drive safety, quality and customer satisfaction while maintaining high performance.

You’ll plan labour, monitor real-time metrics, resolve issues, and build strong relationships with internal teams and customers to meet service levels and KPIs during the 4-on, 4-off 06:00–18:00 shift.

Qualifications

• Previous leadership experience within a warehousing, logistics, fulfilment, or ecommerce environment.
• Strong people management skills with the ability to motivate, engage, and develop teams.
• Excellent communication and stakeholder management skills, with experience working closely with customers and operational teams.
• A proactive and solutions-focused approach to problem solving, performance management, and continuous improvement.
• Strong organisational skills with the ability to prioritise workloads, manage changing operational demands, and deliver results through KPIs.

Responsibilities

• Lead warehouse operations to ensure daily objectives, customer requirements, and service level agreements are achieved
• Plan labour requirements effectively, managing resource levels, holidays, sickness absence, and operational volumes
• Monitor operational performance in real time, identifying risks and implementing corrective actions to maintain productivity and service
• Build strong relationships with internal stakeholders and external customers, resolving queries and ensuring clear communication across shifts
• Coach, develop, and support Team Leaders and colleagues while promoting a positive, safe, and high-performing culture

Skills

Leadership

People management

Communication

Problem solving

Organisational skills

Job description

Are you an experienced warehouse leader who thrives in a fast-paced operational environment? Do you enjoy developing high-performing teams while delivering exceptional customer service and operational excellence? Are you looking for an opportunity where you can make a real impact on performance, engagement, and customer satisfaction? If so, we have the perfect opportunity for you.

Here, at GXO, we're looking for a Shift Manager to join our Primark operation in Lutterworth on a 9-month Fixed Term Contract. Reporting into the Operations Manager, you'll oversee the day-to-day warehouse operation, ensuring customer expectations, service levels, and operational targets are consistently achieved. You'll lead through your Team Leaders, driving performance, engagement, and continuous improvement across the shift while maintaining a strong focus on safety, quality, and customer satisfaction.

This is a full-time, 9-month fixed term contract working on a 4 on and 4 off shift from 06:00 to 18:00.

Pay, benefits and more:

We’re looking to offer a salary of up to £42,500.00 per annum, and 264 hours annual leave (including bank holidays).

• company sponsored pension scheme
• private medical & dental insurance
• 24/7 online GP service
• life assurance
• fully comprehensive employee assistance programme
• high street discounts
• cycle to work scheme
• cashback cards
• saving scheme

What you’ll do on a typical day:

• Lead warehouse operations to ensure daily objectives, customer requirements, and service level agreements are achieved
• Plan labour requirements effectively, managing resource levels, holidays, sickness absence, and operational volumes
• Monitor operational performance in real time, identifying risks and implementing corrective actions to maintain productivity and service
• Build strong relationships with internal stakeholders and external customers, resolving queries and ensuring clear communication across shifts
• Coach, develop, and support Team Leaders and colleagues while promoting a positive, safe, and high-performing culture

What you need to succeed at GXO:

• Previous leadership experience within a warehousing, logistics, fulfilment, or ecommerce environment
• Strong people management skills with the ability to motivate, engage, and develop teams
• Excellent communication and stakeholder management skills, with experience working closely with customers and operational teams
• A proactive and solutions-focused approach to problem solving, performance management, and continuous improvement
• Strong organisational skills with the ability to prioritise workloads, manage changing operational demands, and deliver results through KPIs

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. Review GXO's candidate privacy statement here.