Warehouse Quality & Process Improvement Lead

Jingdong Development France; Milton Keynes; On-site; GBP 32,000 - 52,000; Full time

Job summary

JINGDONG Logistics UK is seeking a proactive Operational Quality Improvement Specialist to join our on-site team. You will analyse warehouse quality, drive process improvements with warehouse managers, and communicate metrics to central and frontline teams.

In this role, you will continuously monitor performance, implement corrective actions, and support continuous improvement projects across JoyBuy UK operations to raise standards and efficiency.

Qualifications

• 2+ years in warehouse operations, quality improvement, logistics, or a related role.
• Strong analytical, problem‑solving, and coordination abilities with attention to detail.
• Proficiency with operational systems including Excel, WMS and reporting tools.
• Fluent in English (written and spoken).
• Hands-on, proactive and able to work in a fast-paced on-site environment.

Responsibilities

• Analyse warehouse quality performance across JoyBuy UK operations, identifying trends, gaps, and improvement areas.
• Work closely with warehouse managers to drive on-site process improvements and enhance operational efficiency.
• Collect, interpret, and implement new company requirements, policies, and performance metrics.
• Cascade operational updates and quality standards effectively to warehouse teams.
• Maintain strong communication with frontline staff to ensure alignment and smooth execution of processes.
• Conduct regular on-site inspections to monitor compliance, quality standards, and operational performance.
• Proactively identify operational issues and implement corrective and preventive actions.
• Track and report quality improvement initiatives and outcomes to key stakeholders.
• Support continuous improvement projects across warehouse operations.

Skills

Analytical skills

Problem-solving

Coordination

Attention to detail

Fluent in English

Tools

Excel

WMS

Reporting tools

Job description

JINGDONG Logistics UK is seeking a proactive Operational Quality Improvement Specialist to join our on-site team. You will analyse warehouse quality, drive process improvements with warehouse managers, and communicate metrics to central and frontline teams.

In this role, you will continuously monitor performance, implement corrective actions, and support continuous improvement projects across JoyBuy UK operations to raise standards and efficiency.