Operational Quality Improvement Specialist

Jingdong Development France; Milton Keynes; On-site; GBP 32,000 - 52,000; Full time

Job summary

JINGDONG Logistics UK is seeking a proactive Operational Quality Improvement Specialist to join our on-site team. You will analyse warehouse quality, drive process improvements with warehouse managers, and communicate metrics to central and frontline teams.

In this role, you will continuously monitor performance, implement corrective actions, and support continuous improvement projects across JoyBuy UK operations to raise standards and efficiency.

Qualifications

• 2+ years in warehouse operations, quality improvement, logistics, or a related role.
• Strong analytical, problem‑solving, and coordination abilities with attention to detail.
• Proficiency with operational systems including Excel, WMS and reporting tools.
• Fluent in English (written and spoken).
• Hands-on, proactive and able to work in a fast-paced on-site environment.

Responsibilities

• Analyse warehouse quality performance across JoyBuy UK operations, identifying trends, gaps, and improvement areas.
• Work closely with warehouse managers to drive on-site process improvements and enhance operational efficiency.
• Collect, interpret, and implement new company requirements, policies, and performance metrics.
• Cascade operational updates and quality standards effectively to warehouse teams.
• Maintain strong communication with frontline staff to ensure alignment and smooth execution of processes.
• Conduct regular on-site inspections to monitor compliance, quality standards, and operational performance.
• Proactively identify operational issues and implement corrective and preventive actions.
• Track and report quality improvement initiatives and outcomes to key stakeholders.
• Support continuous improvement projects across warehouse operations.

Skills

Analytical skills

Problem-solving

Coordination

Attention to detail

Fluent in English

Tools

Excel

WMS

Reporting tools

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

We are seeking a proactive and detail-oriented Operational Quality Improvement Specialist to join our team.

This role plays a key part in enhancing warehouse quality performance across JoyBuy UK operations by analysing performance metrics, driving process improvements, and ensuring effective communication between central teams and frontline operations. The position requires close collaboration with warehouse managers and on-site teams to continuously improve operational standards and efficiency.

Key Responsibilities

• Analyse warehouse quality performance across JoyBuy UK operations, identifying trends, gaps, and improvement areas.
• Work closely with warehouse managers to drive on-site process improvements and enhance operational efficiency.
• Collect, interpret, and implement new company requirements, policies, and performance metrics.
• Cascade operational updates and quality standards effectively to warehouse teams.
• Maintain strong communication with frontline staff to ensure alignment and smooth execution of processes.
• Conduct regular on-site inspections to monitor compliance, quality standards, and operational performance.
• Proactively identify operational issues and implement corrective and preventive actions.
• Track and report quality improvement initiatives and outcomes to key stakeholders.
• Support continuous improvement projects across warehouse operations.

About You

• 2+ years in warehouse operations, quality improvement, logistics, or a related role.
• Skills: Strong analytical, problem-solving, and coordination abilities with attention to detail.
• Technical Proficiency: Comfortable using operational systems and a wide range of platforms (e.g., Excel, WMS, reporting tools).
• Language: Fluent in English (written and spoken).
• Communication: Strong interpersonal skills with the ability to engage effectively with both management and frontline staff.
• Mindset: Hands-on, proactive, and able to work in a fast-paced, on-site operational environment.

Preferred Qualifications

• Experience in warehouse quality control, process improvement, or continuous improvement (e.g., Lean, Six Sigma).
• Familiarity with warehouse management systems (WMS) and performance tracking metrics.
• Experience conducting audits, inspections, or operational reviews.

At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.