Warehouse Operative

Smurfit Westrock; Wrexham; On-site; GBP 18,000 - 26,000; Full time

Job summary

Smurfit Westrock in the United Kingdom is seeking a Despatch coordinator to join the despatch team and ensure the timely supply of materials to production and finished goods to customers.

The role requires clear communication and sound operational judgment to support daily planning, deliveries, and documentation while maintaining health and safety standards.

Qualifications

• Ability to plan and organise work to tight timescales.
• Strong communication and interpersonal skills with internal teams and suppliers.
• Awareness of health and safety best practice in a manufacturing environment.
• Counterbalance forklift license preferred (training may be provided).
• Ability to work effectively in a team and support other departments when needed.
• Proficient IT skills including MS Office (Excel, Word, Outlook).

Responsibilities

• Dispatch finished product and stock items to customers within allocated timescales.
• Support production facilities by ensuring a steady supply of materials to meet the operating plan.
• Coordinate deliveries and manage call-off system to ensure accurate reporting and adherence to schedules.
• Work with production, stock controllers and planners to maintain OTIF performance.
• Booking delivery vans and couriers; preparing consignments and maintaining documentation for domestic and international shipments.
• Maintain records (hard and electronic) and handle customer queries relating to deliveries.
• Keep consumables stocked to meet production demand and support monthly stock takes.
• Assist Finishing department during busy periods and participate in stock checks as required.
• Contribute to continuous improvement initiatives to enhance manufacturing performance, customer service and quality.
• Ensure compliance with health and safety standards and company policies.

Skills

Planning

People management

Communication

H&S awareness

Counterbalance license

Teamwork

IT skills

Tools

Microsoft Office

Job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Job Purpose

To work as part of a team within the despatch department to ensure the timely supply of materials to production and finished goods to the customer.

The ability to communicate clearly and present information is key whilst also being able to judge situations accurately and make sound operational decisions.

Key Accountabilities

• To ensure that finished product and stock items are dispatched to customers within the timescales allocated
• Support all production facilities by keeping them supplied with the necessary materials in order for them to execute the operating plan
• Coordinating deliveries and managing the call off system to ensure all finished goods are reported correctly and adherence is achieved
• Working closely with production, stock controllers and the planner to ensure that OTIF is achieved. This in turn ensures any issues are communicated in advance to the relevant personnel to allow for appropriate decisions to be made
• Responsible for booking delivery vans and couriers, readying consignments for despatch and ensuring all appropriate documentation for domestic and international shipments is in order. Also ensuring compliance with weight restrictions and customer delivery requirements
• Reporting and managing documentation including hard and electronic records
• Liaising with customers and booking of all deliveries, working as the first point of contact for all customer and internal shipment queries
• Maintaining consumables at the appropriate level to meet production demand
• Monthly consumables stock take
• Occasionally support Finishing department with duties during busy periods
• Stock checking and cycle counting as and when required
• Support continuous improvement initiatives to improve performance in the key aspects of manufacturing performance, customer service and quality
• Ensure compliance with H&S best practice in line with Company policy and current legislation

Knowledge, Skills, Experience

• Ability to plan and organise
• People management skills / experience
• Communication skills
• Awareness of H&S best practice
• Counterbalance license is preferable however, training will be delivered
• Ability to work within a team
• IT skills using Microsoft office packages to intermediate / advanced level
• As this role involves liaising with internal departments, and at times suppliers, it is vital that the jobholder is able to communicate in a professional and courteous manner

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.