Stock Controller Nights

ao.com; Crewe; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

24 days holiday

5% pension contribution

Enhanced parental leave

Make a difference day (charity)

Exclusive event access

Job summary

AO.com is seeking a Stock Controller Nights to safeguard stock integrity across the warehouse and support smooth operations. You will be a key point of control for goods in, inventory accuracy and reporting, working in a structured, data-driven environment.

Join AO.com and help reduce stock loss while aligning with 4 on 4 off shifts and 6:00pm–6:00am hours. You’ll handle inbound docs, goods in, and discrepancy investigations in a fast-paced logistics setting.

Qualifications

• Identify discrepancies and investigate root causes methodically.
• Comfortable handling numerical data and warehouse systems.
• Confident in communicating with cross-functional teams to resolve issues.
• Take initiative in resolving stock-related challenges and anomalies.
• Experience with Microsoft 365; strong MS Excel skills; quick learning of new systems.

Responsibilities

• Ensure inbound documentation aligns with system entries and assign trailers to bays.
• Manage inbound shipments via Goods In Dashboard from JIT, KLS, 3rd Party and Bulk suppliers; escalate discrepancies.
• Conduct inventory investigations using GEAC to resolve stock discrepancies (negative balances, order errors, missing/excess stock).
• Generate and manage inventory reports; prioritize during busy periods; maintain accuracy.
• Handle 3rd party product-specific processes per internal protocols.

Skills

Numerical data handling

Warehouse systems

Cross-functional communication

Initiative

Discrepancy resolution

Tools

GEAC WMS

Microsoft 365

MS Excel

Job description

In a fast-moving logistics environment, accuracy isn’t just a benefit, it’s a necessity. As a Stock Controller Nights, you will play a critical role in ensuring the integrity of our stock, supporting smooth operations across the warehouse, and acting as a key point of control for goods in, inventory accuracy, and reporting.

This is a role for someone who thrives in a structured, data-driven environment, yet is adaptable when things shift because in warehousing, they often do.

No two shifts are the same in this fast-paced role. You’ll manage a variety processes, and help improve how we work to ensure consistent, work practices. If you’re ready to get stuck in and make an impact, we’d love to hear from you.

• Contract: Full time permanent contract
• Hours: 40.25 hours per week
• Shift Pattern: 4 on 4 off rotational shift pattern
• Working Hours: 6:00pm - 6:00am

Here's What You Can Expect To Be Doing

Ensure all inbound documentation aligns with system entries, accurately assigning trailers to the appropriate bays. Promptly identify, report, and action any discrepancies in a timely manner, maintaining operational flow in a fast-paced warehouse environment.

• Manage inbound shipments via the Goods In Dashboard, processing items from JIT, KLS, 3rd Party, and Bulk suppliers, while escalating any discrepancies to Customer Service, Finance, and Returns.
• Conduct inventory investigations using the Warehouse Management System (GEAC) to resolve physical/system stock discrepancies including negative balances, order errors, and missing or excess stock, among other inventory-related anomalies that may arise.
• Generate and manage inventory reports, ensuring they are completed on schedule, prioritised effectively during busy periods, and maintained to a high standard of accuracy.
• Handle 3rd Party product-specific processes, including inbound management, investigations, and reporting, according to internal protocols.

Your efforts will directly support the business in delivering operational excellence, reducing stock loss, and maintaining high levels of inventory accuracy.

A Few Things About You

• Ability to identify discrepancies and investigate root causes methodically.
• Comfortable working with numerical data and warehouse systems.
• Confident in communicating with cross-functional teams to resolve issues.
• Able to take initiative in resolving stock-related challenges and anomalies.
• Experience with Microsoft 365. Strong experience with WMS and MS Excel is preferred; ability to quickly learn new systems is essential.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU..

• 24 days holiday
• At least 5% contribution pension scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Make a difference day (x2 fully paid charity days a year)
• Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.

To see all our benefits and perks, visit our AO Benefits page