Warehouse First Line Manager (AM)

GXO Logistics, Inc.; Northampton; On-site; GBP 20,310 - 33,850; Full time

Benefits offered by this job

Company pension

Private medical insurance

Dental insurance

Employee assistance programme

MyBenefits platform

Job summary

GXO Logistics is seeking a Warehouse First Line Manager in Northampton to lead a fast‑paced, MHE‑heavy operation. You will coach a team of operatives, drive safety, accuracy and efficiency, and partner with planning and systems to maintain smooth shift performance.

This full‑time role requires strong leadership, a track record in high‑volume warehousing, and a proactive approach to continuous improvement. A comprehensive benefits package is offered.

Qualifications

• Experience in a warehouse supervisory or team leadership role within a fast‑paced, high‑volume environment.
• Strong leadership and coaching abilities to develop a team.
• Good understanding of warehouse processes, MHE operations and quality standards.
• Confident communicator who can manage stakeholders under pressure.
• Digitally minded with experience using warehouse management systems and reporting tools.

Responsibilities

• Lead, coach and develop your team to deliver safe, accurate and efficient shift performance across inbound and outbound operations.
• Ensure all warehouse activity is completed to required standards, supporting high‑volume case picking into cages.
• Monitor and drive performance against KPIs, taking action to manage productivity, quality and service levels.
• Support and enforce Health & Safety, compliance and standard operating procedures across your shift.
• Work with planning, systems and wider operational teams to resolve issues and keep the operation flowing.

Skills

Warehouse leadership

Team management

MHE operations

KPI monitoring

Health & safety

Warehouse systems

Job description

Are you a hands‑on leader who thrives in a fast‑paced, high‑volume warehouse environment? Do you enjoy getting the best out of your team, driving performance on the ground, and keeping things safe, accurate and efficient? If you’re proactive, people‑focused and ready to take ownership of a busy operational shift, this could be the role for you!

Here at GXO Logistics, we’re looking for five Warehouse First Line Managers to join our new retail operation in Northampton. This is a purpose‑designed, dedicated site servicing over 250+ stores, where speed, accuracy and service are critical—and where you’ll play a key role in delivering shift performance across a high‑volume, MHE‑heavy environment. Working as part of the operational leadership team, you’ll lead, coach and develop a team of warehouse operatives, ensuring products are processed, picked and despatched efficiently, accurately and safely to meet customer requirements.

This is a full‑time, permanent position working on a rotating shift pattern (06:00 – 14:00 / Sunday–Thursday & Monday–Friday). Flexibility will be required to support a 24/7 operation when needed, this is logistics after all!

Pay, benefits and more:

You’ll be paid a salary of up to £33,850 per annum, you’ll also receive 25 days annual leave (plus bank holidays), as well as the option to buy additional days so you can enjoy a positive work‑life balance. Your benefits package includes a company sponsored pension scheme, private medical and dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more. You’ll also have access to our GXO University which provides you with the opportunity to learn new skills and gain qualifications at a pace that you’re comfortable with. There’s also our continued focus on internal promotions, over 55% last year!

What you’ll do on a typical day:

• Lead, coach and develop your team to deliver safe, accurate and efficient shift performance across inbound and outbound operations
• Ensure all warehouse activity is completed to the required standards, supporting high‑volume case picking into cages
• Monitor and drive performance against KPIs, taking action to manage productivity, quality and service levels
• Support and enforce Health & Safety, compliance and standard operating procedures across your shift
• Work closely with planning, systems and wider operational teams to resolve issues, support continuous improvement and keep the operation flowing

What you need to succeed at GXO:

• Proven experience in a warehouse supervisory or team leadership role, ideally within a fast‑paced, high‑volume environment
• Strong leadership style with the ability to coach, motivate and engage a team
• Good understanding of warehouse processes, MHE operations and quality standards
• Confident communicator who can manage stakeholders and maintain high standards under pressure
• Digitally minded with experience using warehouse management systems and reporting tools
• A proactive, adaptable approach with a strong focus on safety, accuracy and delivery

We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.