Warehouse Operations Lead: Multi-Shift & People Growth

Pets at Home; Stafford; On-site; GBP 43,000 - 47,000; Full time

Benefits offered by this job

Annual leave

Bank holidays

Stakeholder pension plan

Personal Health Insurance

Life assurance

Colleague discount

Bonus

Birthday day off

Job summary

Pets at Home is seeking a Lead First Line Manager to join the Stafford Fulfilment Centre. This leadership role oversees day-to-day warehouse operations across multiple functions, guiding teams, driving performance, and ensuring safety and quality standards are met.

You will cover day and night shifts, manage labour, coordinate with Stock Control and Transport, and act as deputy to the Senior Operations Manager while preparing for future progression into senior leadership.

Qualifications

• Proven experience leading teams within a logistics, warehouse or distribution environment.
• Strong leadership qualities with the ability to motivate, coach and inspire colleagues.
• Experience working in an automated warehouse environment.
• Confident IT skills and experience with Warehouse Management Systems (WMS).
• A passion for continuous improvement and delivering operational excellence.

Responsibilities

• Lead daily operations across multiple warehouse functions, ensuring safe, efficient, and high-performing processes.
• Conduct daily briefings aligned with business priorities and provide clear performance updates including KPIs, service levels, errors, volumes, and damages.
• Plan and manage labour to meet demand, optimising resource allocation across shifts.
• Liaise with Stock Control to resolve cross-offs, investigate availability issues, and correct replenishment errors.
• Work closely with Transport to consolidate loads while maintaining excellent service to stores.
• Ensure seamless and accurate shift handovers.

Skills

People leadership

Team leadership

WMS experience

Continuous improvement

IT skills

Automation familiarity

Job description

Pets at Home is seeking a Lead First Line Manager to join the Stafford Fulfilment Centre. This leadership role oversees day-to-day warehouse operations across multiple functions, guiding teams, driving performance, and ensuring safety and quality standards are met.

You will cover day and night shifts, manage labour, coordinate with Stock Control and Transport, and act as deputy to the Senior Operations Manager while preparing for future progression into senior leadership.