Warehouse Operations Lead — KPI, Safety & Team Growth

DP World; Bicester; On-site; GBP 30,000 - 38,000; Full time

Job summary

DP World is recruiting an Operations Supervisor for our site in Bicester. You will lead the physical distribution process from goods in to dispatch, ensuring reliable service while developing your team and managing attendance and conduct.

The role operates on a rotational shift pattern, demanding strong H&S performance, KPI delivery and process improvements to drive efficiency and customer satisfaction.

Qualifications

• Experience in warehouse operations management desired.
• Strong health & safety standards knowledge.
• Ability to lead and develop a team to meet KPIs/SLAs.

Responsibilities

• Lead and develop the warehouse distribution process from goods in to dispatch.
• Ensure KPIs/SLAs are met and H&S standards are upheld.
• Review processes to improve efficiency and accuracy.
• Coach and manage team performance, including absence and conduct.
• Communicate briefs to team and stakeholders; promote 2-way feedback.
• Maintain 5S standards and workplace organisation.
• Foster flexibility to meet customer demand; support senior management.

Skills

Team leadership

Communication

Problem solving

Prioritisation

Resource management

Attention to detail

Flexibility

Resilience

MS Office/WMS

Tools

Warehouse Management System (WMS)

Microsoft Office

Job description

DP World is recruiting an Operations Supervisor for our site in Bicester. You will lead the physical distribution process from goods in to dispatch, ensuring reliable service while developing your team and managing attendance and conduct.

The role operates on a rotational shift pattern, demanding strong H&S performance, KPI delivery and process improvements to drive efficiency and customer satisfaction.