Warehouse Operations Lead (4-on/4-off Shift)

Gist; Portbury; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

20% M&S discount

23 days annual leave

Job summary

Gist is seeking a Warehouse Section Leader to help run a busy operation across a 4 on 4 off shift. You will coordinate daily activity, support resource planning and monitor KPIs to improve performance.

You’ll assist with people-related tasks and provide clear direction to colleagues, while championing safety and accuracy in a fast-paced logistics environment. The role offers a hands-on, non-management leadership path in a critical food logistics operation within the M&S Group network, with

Qualifications

• Previous warehouse, logistics or operational experience, ideally within FMCG or another high-volume environment.
• Good understanding of warehouse operations and the ability to manage changing priorities.
• Confidence using Microsoft Office packages, particularly when working with reports and operational information.
• Experience using a Warehouse Management System, SAP or similar operational system.
• Understanding of operational KPIs and performance measures, or a willingness and ability to learn.
• Strong communication skills and the confidence to provide clear direction to colleagues.
• Good organisational and problem‑solving skills.
• The confidence to support employee relations activity, including attendance, return-to-work conversations or other people processes when required.
• A collaborative approach and the ability to build strong working relationships with colleagues and managers.
• A strong focus on safety, accuracy and operational standards.
• The flexibility to respond to changing operational requirements throughout the shift.

Responsibilities

• Support daily resource planning to ensure the right people are in the right areas to meet operational demand.
• Coordinate warehouse and outbound activity, helping ensure products move through the operation safely, accurately and on time.
• Monitor operational and picking KPIs, highlighting issues and supporting actions to improve performance.
• Produce and maintain operational reports using systems and Microsoft Office packages.
• Support the management of sickness, holidays and colleague availability across the shift.
• Assist the Warehouse Shift Manager with people-related activity, including return-to-work conversations and other employee relations processes where required.
• Provide clear communication and direction to colleagues across the operation, helping teams understand priorities and expected standards.
• Support the induction and development of new starters and help ensure operational training requirements are completed.
• Identify operational issues or risks and work with the wider team to resolve them quickly and effectively.
• Champion health and safety, ensuring colleagues are working in a safe and compliant environment.
• Support wider warehouse activity and additional operational requirements as priorities change throughout the shift.
• Work closely with other areas of the site to maintain strong communication and effective handovers.

Skills

Warehouse experience

Operational leadership

MS Office proficiency

SAP / WMS experience

Communication skills

Organisational skills

People-relations support

Problem-solving

Team collaboration

Tools

SAP

Microsoft Excel

Job description

Gist is seeking a Warehouse Section Leader to help run a busy operation across a 4 on 4 off shift. You will coordinate daily activity, support resource planning and monitor KPIs to improve performance.

You’ll assist with people-related tasks and provide clear direction to colleagues, while championing safety and accuracy in a fast-paced logistics environment. The role offers a hands-on, non-management leadership path in a critical food logistics operation within the M&S Group network, with