Warehouse & Office Ops Manager | Lean & People Leadership

Hiring People; East Kilbride; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Profit/bonus scheme

Pension scheme

Flexitime

Free on-site parking

Supportive team environment

Office-based role in East Kilbride

Job summary

Bovill & Boyd, East Kilbride, is seeking an experienced Warehouse & Office Manager to lead the day-to-day operations, staff and processes across warehouse and office teams. You will drive improvements in stock control, order processing and customer service while enforcing health & safety standards.

You'll report to the Managing Director and shape performance KPIs, implement Lean/5S initiatives, and collaborate cross-functionally to ensure efficient operations and growth of the business in a

Qualifications

• Proven experience managing warehouse, operations or a similar environment with responsibility for people and processes.
• Strong leadership skills with the ability to motivate, manage and develop teams.
• Experience overseeing stock control, order processing and operational workflows.
• Good understanding of Health & Safety requirements and site management.
• Knowledge and practical experience of Lean, 5S and continuous improvement principles.

Responsibilities

• Oversee day-to-day management of warehouse and office personnel, ensuring departments are staffed and operating efficiently.
• Manage HR matters, including attendance, disciplinary procedures, appraisals and employee satisfaction.
• Motivate, support and develop employees to encourage high performance and teamwork.
• Promote the company’s Mission, Vision and Values throughout the business.
• Oversee the efficient receipt, storage and despatch of goods to meet customer requirements.
• Manage stock levels and ensure stockholding agreements are maintained.
• Ensure monthly stocktakes are completed and obsolete materials are identified and managed.
• Oversee site facilities, maintenance and general utilities.
• Take responsibility for site Health & Safety and environmental management.
• Oversee the complete order process, from initial customer enquiry through to receipt of payment.
• Ensure customer and supplier orders are managed accurately and efficiently.
• Maintain effective communication with customers and suppliers to ensure requirements and delivery commitments are met.
• Monitor order progress and ensure outstanding purchase orders are followed up.
• Monitor company KPIs and develop departmental KPIs to improve performance.
• Lead the implementation of Lean, 5S and continuous improvement initiatives across all departments.
• Identify opportunities to streamline processes, reduce inefficiencies and improve productivity.
• Ensure company reporting requirements are completed accurately and on time, including CRM reporting, quarterly planning and continuous improvement activities.

Skills

People leadership

Lean & 5S

Stock control

KPIs

Process improvement

Health & Safety

Supply chain operations

Job description

Bovill & Boyd, East Kilbride, is seeking an experienced Warehouse & Office Manager to lead the day-to-day operations, staff and processes across warehouse and office teams. You will drive improvements in stock control, order processing and customer service while enforcing health & safety standards.

You'll report to the Managing Director and shape performance KPIs, implement Lean/5S initiatives, and collaborate cross-functionally to ensure efficient operations and growth of the business in a