Warehouse Hub Team Lead – Operations & Quality

ICE; Runcorn; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare

21 days annual leave plus bank...

Enhanced workplace pension scheme

ICE Cube discount and wellbeing portal

Life assurance 2x annual salary

Bonus £100 after 5 years service + £25

Holiday buy back scheme

Job summary

ICE - Industrial Cleaning Equipment, the UK's largest independent cleaning equipment provider, seeks a capable Workshop/Service Delivery professional in the UK. The role focuses on planning workshop activity, ensuring compliance, and driving improvements across the hub team.

You will support daily operations, monitor ETAs, and maintain high standards. Join ICE to contribute to service excellence, support professional development, and benefit from private healthcare, pension, and an engaging

Qualifications

• Experience in a workshop or service management role.
• Strong organisational and time-management abilities.
• Ability to perform under pressure and meet deadlines.

Responsibilities

• Planning and prioritising daily workshop activities to ensure the efficient use of resources.
• Maintaining Hub Engineer compliance on business systems.
• Ensuring all orders have a job sheet and photograph attached to each call.
• Participating in a weekly operations call and delivering weekly updates from the hub.
• Monitoring adherence to ETAs on rental orders.
• Maintaining the facility up to business standards.
• Driving quality and performance improvement within the Hub Engineer team.
• Ensuring Hub engineers meet KPIs.
• Upholding site standards for self and team, and escalating issues to management.

Skills

Workshop management

Team leadership

Time management

Technical knowledge

Job description

ICE - Industrial Cleaning Equipment, the UK's largest independent cleaning equipment provider, seeks a capable Workshop/Service Delivery professional in the UK. The role focuses on planning workshop activity, ensuring compliance, and driving improvements across the hub team.

You will support daily operations, monitor ETAs, and maintain high standards. Join ICE to contribute to service excellence, support professional development, and benefit from private healthcare, pension, and an engaging