Regional Service Delivery Lead - Field Engineering

ICE - Industrial Cleaning Equipment; Totton; Vor Ort; GBP 44.000 - 48.000; Vollzeit

Benefits dieser Stelle

Private healthcare

Pension scheme

21 days leave + BH

ICE Cube access

Life assurance 2x salary

Bonus after years of service

Holiday buy back

Zusammenfassung

ICE – Industrial Cleaning Equipment is seeking a Service Delivery Manager to lead the regional field service engineers and hub teams, ensuring high-quality, cost-effective services for operational customers.

You will drive continuous improvement in service delivery, compliance with standards, and performance across the department. The role is based in the Southampton area with a 40-hour workweek.

Qualifikationen

• Mechanical and electrical engineering experience essential.
• Proven leadership experience in service delivery/operations.
• Strong communication and interpersonal skills at all levels.
• Analytical mindset with data-driven decision abilities.
• Ability to manage under high-pressure situations.

Aufgaben

• Lead and develop Field Service Engineers and hub teams.
• Schedule and monitor regional engineering operations and SLAs.
• Improve first-time fix rates and reduce unnecessary site visits.
• Conduct regular field visits and oversee hub performance.
• Ensure compliance with health, safety, quality and company standards.
• Carry out monthly safety audits and address issues.

Kenntnisse

Mechanical & Electrical Eng

Leadership

Operations Management

Communication

Analytical Skills

Jobbeschreibung

ICE – Industrial Cleaning Equipment is seeking a Service Delivery Manager to lead the regional field service engineers and hub teams, ensuring high-quality, cost-effective services for operational customers.

You will drive continuous improvement in service delivery, compliance with standards, and performance across the department. The role is based in the Southampton area with a 40-hour workweek.