Warehouse Customer Service Representative

GEODIS; Northampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ein innovatives Unternehmen in der Logistikbranche sucht einen Warehouse Customer Service Representative, der für die Interaktion mit Kunden verantwortlich ist. In dieser Rolle sind Sie das Bindeglied zwischen dem Lager und den Kunden, bearbeiten Aufträge, lösen Probleme und sorgen für eine reibungslose Kommunikation. Sie profitieren von flexiblen Arbeitszeiten, fairer Bezahlung und umfassenden Vorteilen, einschließlich kostenlosem Gesundheitsdienst. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Faire Bezahlung

Frühzeitige Gehaltszahlung

Kostenlose Gesundheitsversorgung

Bezahlte Feiertage

Sichere Arbeitsumgebung

Karriereförderung

Unterstützung bei unerwarteten Katastrophen

Vielfalt und Inklusion

Qualifications

• Mindestens 6 Monate Erfahrung im Kundenservice oder Lagerbereich.
• Erfahrung mit AS400 und Lagerverwaltungssystemen bevorzugt.

Responsibilities

• Interaktion mit Kunden via Telefon, E-Mail oder persönlich.
• Bearbeitung von Beschwerden und Aufträgen, einschließlich Rechnungsprüfung.

Skills

Kundeninteraktion

Problem-Lösungsfähigkeiten

Berichtswesen

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

6 Monate verwandte Erfahrung

Tools

AS400 Systeme

Lagerverwaltungssysteme

Job description

WAREHOUSE CUSTOMER SERVICE REPRESENTATIVE

Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com!

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Benefits of Joining GEODIS

• Get Good Money - Fair pay and some jobs come with bonus opportunities.
• Get the Right Job/Right Schedule - Part-time, full-time, seasonal - days, nights, weekends, and even gig work. We have the job and shift you want.*
• Get Paid Early - Payday as early as you want. Access your earnings on demand.
• Get Free Healthcare - Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.*
• Get a Break - Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*
• Stay Safe - We pride ourselves on a safe, clean, and healthy work environment for everyone.
• Get a Voice - We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
• Get Promoted - When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
• Get a Boost - Our "GEODIS Compassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes.
• Get Involved - Volunteer in your community or donate to the "GEODIS Foundation" or "GEODIS Compassion Fund".
• Have FUN - Work with fun, supportive people just like you!
• Find Your Place - We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
• Find Your Future - Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!

*Eligibility varies based on location, job, employee type, or length of service.

Job Responsibilities

• Interact with customers by phone, email, or in person and receive orders or changes in service.
• Address complaints concerning billing or service issues, referring service failures to designated departments for investigation.
• Process and input all customer orders and receipts. Check stock reports for product availability.
• Generate necessary paperwork for customer work orders, check for special requests, and update inventory records.
• Coordinate special shipping requests with transportation, expedite orders as needed.
• Trace orders and inform customers of their status, including shipping and tracking details.
• Verify invoices to ensure proper billing.
• Maintain good customer relationships by responding courteously and efficiently to inquiries and complaints.
• Report customer feedback to management, including signs of dissatisfaction.
• Act as liaison between warehouse and customer regarding accounts, invoicing, and credit changes.
• Handle paperwork related to orders and maintain customer files.
• Perform clerical duties such as answering phones, operating office equipment, and greeting visitors.
• Maintain current procedure documentation and prepare reports on customer service activities.
• Notify management of customer requests regarding shipping or administrative changes.
• Collaborate with management on product routing for customers.
• Report food safety issues to senior management for food accounts.

Minimum Requirements

• At least 6 months of related experience and/or training.
• Experience with AS400 systems and warehouse management systems preferred.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to write reports, business correspondence, and procedures.
• Effective presentation skills for groups of managers, customers, and co-workers.
• Problem-solving skills to deal with practical and variable situations.
• Ability to interpret instructions in various formats.

The statements above describe the general nature and level of work performed. They are not exhaustive of all responsibilities, duties, and skills required.

Job duties are considered "Essential Functions" under EEOC standards and the Americans with Disabilities Act (1990). Reasonable accommodations may be provided to enable individuals with disabilities to perform these functions.

About GEODIS

GEODIS is a global third-party logistics provider powering top brands and manufacturers. Our legacy of excellence spans decades. Join us to shape the future of logistics. Visit www.workatGEODIS.com to learn more.