Warehouse Customer Service Representative - Embroidery

GEODIS; Northampton; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a dynamic global logistics provider as a Warehouse Customer Service Representative. In this role, you will enhance customer satisfaction by efficiently managing orders, addressing inquiries, and ensuring smooth communication between customers and the warehouse. With opportunities for career growth, a supportive team environment, and a commitment to diversity, this position is perfect for those looking to make a significant impact in the logistics industry. Enjoy benefits like early pay access and comprehensive healthcare while working in a safe and inclusive atmosphere. Start your journey with a company that values your contributions and promotes from within.

Benefits

Fair pay with bonus opportunities

Flexible scheduling options

Access to telemedicine

Paid holidays and time off

Safe work environment

Career advancement opportunities

Community involvement initiatives

Inclusive culture and diversity programs

Qualifications

• Experience in customer service with a focus on problem-solving.
• Proficient in Microsoft Office applications for reporting and correspondence.

Responsibilities

• Interact with customers to receive orders and address complaints.
• Process customer orders and maintain accurate records.
• Coordinate shipping requests and notify customers of updates.

Skills

Customer Service

Communication Skills

Problem-Solving

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

6 months of related experience

Tools

AS400 systems

Warehouse Management Systems

Job description

WAREHOUSE CUSTOMER SERVICE REPRESENTATIVE - EMBROIDERY

Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com!

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Benefits of joining GEODIS:

• Get Good Money - Fair pay and some jobs come with bonus opportunities.
• Get the Right Job/Right Schedule - Part-time, full-time, seasonal - days, nights, weekends, and even gig work. We have the job and shift you want.*
• Get Paid Early - Payday as early as you want. Access your earnings on demand.
• Get Free Healthcare - Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.*
• Get a Break - Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*
• Stay Safe - We pride ourselves on a safe, clean, and healthy work environment for everyone.
• Get a Voice - We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
• Get Promoted - When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
• Get a Boost - Our "GEODIS Compassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes.
• Get Involved - Volunteer in your community or donate to the "GEODIS Foundation" or "GEODIS Compassion Fund".
• Have FUN - Work with fun, supportive people just like you!
• Find Your Place - We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
• Find Your Future - Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!

*Eligibility varies based on location, job, employee type, or length of service.

Job Responsibilities:

• Interact with customers by phone, email, or in person and receive orders or changes in service.
• Address complaints concerning billing or service, referring issues to appropriate departments.
• Process and input customer orders and receipts; check stock for product availability.
• Generate paperwork and information for customer work orders, check orders for special requests, and post inventory records.
• Coordinate last-minute shipping requests with transportation, expedite orders as needed.
• Trace orders and notify customers of shipping and tracing updates.
• Verify invoices to ensure proper invoicing of accounts.
• Respond to customer inquiries and complaints courteously and efficiently.
• Report customer feedback and signs of dissatisfaction to management.
• Serve as liaison between warehouse and customer regarding accounts, invoicing, and credit changes.
• Maintain customer files and perform clerical tasks like answering phones, operating office machines, and greeting visitors.
• Keep procedure documentation current and prepare reports on customer service activities.
• Notify management of customer requests related to shipping, handling, or administrative issues.
• Coordinate product routing for customers and report food safety issues if applicable.

Minimum Requirements:

• At least 6 months of related experience and/or training.
• Experience with AS400 systems and warehouse management systems preferred.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Ability to write reports, business correspondence, and manuals.
• Effective communication skills for groups of managers, customers, and co-workers.
• Problem-solving skills with practical and variable situations.
• Ability to interpret various instructions in different formats.

The responsibilities listed are considered "Essential Functions" under EEOC standards and ADA requirements, with accommodations available as needed.

More about GEODIS:

GEODIS is a global third-party logistics provider (3PL) powering top brands' supply chains. Our legacy spans decades—come shape the future of logistics with us! Visit www.workatGEODIS.com to learn more.