Warehouse & Annuity Operations Specialist – Hybrid + Shares

Axians; Basingstoke; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Company Shares Scheme

Pension

Medical Insurance

Financial Planning Support

Death in Service

Medicash Healthcare Cash Plan

Company Sick Pay

Hybrid Working

Investment in personal andprofessional

Job summary

Axians UK is seeking an office-based role in the Central Operations Team in Basingstoke, reporting to the Central Operations Manager. The primary objective is the professional management of all Axians spares and RMA processes and to establish and maintain the Basingstoke Depot.

You will manage annuity contract renewals and quoting, ensure a customer‑focused approach, update the Service Desk with contracts and changes, oversee product registrations, depot operations and supplier relations.

Qualifications

• Experience managing spares and RMA processes.
• Ability to establish and maintain a depot.
• Strong customer-focused approach and contract renewal knowledge.

Responsibilities

• Fully understand annuity contract renewal and quoting processes.
• Ensure a customer-focused approach is maintained.
• Update Axians Service Desk (Contracts, Adds Moves and Changes).
• Manage spares, RMA processes and Basingstoke Depot.
• Maintain BAU relationships with couriers.
• Reconcile monthly reports for spares movement.
• Provide cover and attend training as required.
• Promote Axians brand and adhere to ISO/ESG standards.

Skills

Spares & RMA management

Depot management

Customer focus

Service Desk updates

Contract renewals

Tools

ERP systems

Job description

Axians UK is seeking an office-based role in the Central Operations Team in Basingstoke, reporting to the Central Operations Manager. The primary objective is the professional management of all Axians spares and RMA processes and to establish and maintain the Basingstoke Depot.

You will manage annuity contract renewals and quoting, ensure a customer‑focused approach, update the Service Desk with contracts and changes, oversee product registrations, depot operations and supplier relations.