Warehouse & Annuity Operations Specialist

Axians; Basingstoke; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Company Shares Scheme

Pension

Medical Insurance

Financial Planning Support

Death in Service

Medicash Healthcare Cash Plan

Company Sick Pay

Hybrid Working

Investment in personal andprofessional

Job summary

Axians UK is seeking an office-based role in the Central Operations Team in Basingstoke, reporting to the Central Operations Manager. The primary objective is the professional management of all Axians spares and RMA processes and to establish and maintain the Basingstoke Depot.

You will manage annuity contract renewals and quoting, ensure a customer‑focused approach, update the Service Desk with contracts and changes, oversee product registrations, depot operations and supplier relations.

Qualifications

• Experience managing spares and RMA processes.
• Ability to establish and maintain a depot.
• Strong customer-focused approach and contract renewal knowledge.

Responsibilities

• Fully understand annuity contract renewal and quoting processes.
• Ensure a customer-focused approach is maintained.
• Update Axians Service Desk (Contracts, Adds Moves and Changes).
• Manage spares, RMA processes and Basingstoke Depot.
• Maintain BAU relationships with couriers.
• Reconcile monthly reports for spares movement.
• Provide cover and attend training as required.
• Promote Axians brand and adhere to ISO/ESG standards.

Skills

Spares & RMA management

Depot management

Customer focus

Service Desk updates

Contract renewals

Tools

ERP systems

Job description

JOB SUMMARY:

This is an office-based position working in the Central Operations Team reporting to the Central Operations Manager.

The primary objectives are:

• to provide professional management of all Axians spares & RMA process.
• establish & maintain Basingstoke Depot

KEY RESPONSIBILITIES:

• Fully understanding of Annuity contract renewal and quoting processes and the ability to explain the processes to others.
• Ensure a customer focused approach is maintained
• Understand and have the ability to update the Axians Service Desk. (Contracts, Adds Moves and Changes)
• Product Registration & Vendor install base updates
• Management of all Axians spares & RMA process
• Manage Basingstoke Depot
• Manage BAU relationship between Couriers & Axians
• Reconcile monthly reports for Rico spares movement
• Provide Back up:
  • to reconcile monthly reports for Indigo field engineering services
  • for Field Engineering BAU
• Reporting:
  • Juniper Rebate - Open RMA Report
  • Assist in preparing Service Delivery Manager Reports
  • Open Engineer Tasks
  • Open Collections
  • Customer Inventory (Support revenue based)
  • Open Restock tasks
  • Open Incidents Sub Tasks
• Provide cover within the Team as required
• Attend relevant training courses when required
• Promote the Axians brand at all times
• Ensuring own and teams adherence to Axians’ Management System Manual for Quality (ISO 9001), InfoSec (ISO 27001) and ESG (ISO 14001).
• Demonstrate the company values at all times in behaviour and attitude both internally and externally, these are:
• • Trust
  • Dynamic
  • Supportive

The above responsibilities are indicative of the work required and should not be seen as an exhaustive list.

ADDITIONAL RESPONSIBILITIES

Value Demonstration: Consistently embody and demonstrate Axians’ UK core values— Trust, Solidarity, Responsibility, Entrepreneurial Mindset and Autonomy —in all interactions and behaviours, both internally and externally.

SALARY & BENEFITS

Salary is based on experience and location.

• Company Shares Scheme
• Pension
• Medical Insurance
• Financial Planning Support
• Death in Service
• Medicash Healthcare Cash Plan
• Company Sick Pay
• Hybrid Working
• Investment in personal and professional training
• Professional Memberships
• Health checks
• Wellbeing training and support
• Employee Assistance Program
• Flu jabs
• Eyecare and of course paid holiday

WORK ENVIRONMENT

Axians is a fun and growing business both in the UK and globally. We are part of a network of businesses where you can learn from and work with peers worldwide to help you achieve your ambitions. Supporting our employees and customers is at the heart of who we are. This means we can support a hybrid work environment, but we always work best in teams in person, either in our offices or on customer sites.

ABOUT US

Axians UK is a technology services partner that delivers transformative solutions to accelerate our customers’ ambitions in today’s ever-changing world. Whether they need tried-and-tested platforms or cutting-edge innovation, we commit to customer excellence and invest in long-term thinking.

The strength of Axians’ global network as part of VINCI Energies means our customers can rely on our incredible people to deploy technology that achieves critical operational outcomes, wherever you are and whatever your need.