Ward Receptionist

NHS; Chesterfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare facility in Chesterfield is seeking a Ward Receptionist to handle admin duties including filing and appointments. The role demands strong skills in customer care, the ability to work under pressure, and relevant clerical experience in a healthcare setting. The successful candidate will be a team player, responsible for maintaining patient records and providing front office support.

Qualifications

• Strong clerical experience, particularly in a healthcare environment.
• Experience using a telephone in a busy setting.

Responsibilities

• Provide professional front of house and telephone service.
• Process all admissions and discharges on the system.
• Maintain patient case notes and file them.

Skills

Ability to work under pressure

Customer Care experience

Understanding of office procedure

Ability to prioritise workload

Knowledge of PAS system

Education

Completed secondary education

Job description

Chesterfield Royal Hospital NHS Foundation Trust

Ward Receptionist

The closing date is 28 September 2025.

An exciting opportunity has arisen within the Surgical Division to work within CCTSS on the wards as a receptionist. You will be the only receptionist on the ward and will carry out all admin duties including filing, making appointments plus other clerical duties expected by the ward. You may also be asked to work on any ward/ dept within surgical support to ensure the services are covered. The working days will be Monday & Tuesday 0730 - 1800.

This role does not meet the Home office requirements for visa sponsorship.

Main duties of the job

You will provide a professional front of house and telephone service. Answer enquiries, receive and relay messages, both in person and on the telephone, from patients, visitors and hospital staff also using knowledge of hospital procedures to maintain a professional front of house service. To meet the needs of the service and take into account special requirements. On a daily basis you will process all admissions and discharges on the system, maintain patients case notes and file into the case notes, provide patients appointments when requested and liaise with the ward staff and other multi-disciplinary teams.

About us

Chesterfield Royal Hospital is located in Calow, Chesterfield, which is situated on a green field site on the edge of the Peak District National Park. It is home to the Crooked Spire and is also close to Sheffield, Derby and Nottingham, thus offering numerous choices for recreational activities and lifestyles. Chesterfield Royal Hospital was officially opened by the queen in 1985 and since then it has continued to expand and modernise, currently holding approximately 550 beds. We provide acute in-patient and out-patient care for Chesterfield and the surrounding rural area of North Derbyshire, serving a population of approximately 350,000 people. We are currently rated GOOD by the CQC.

Job responsibilities

Please see the Job description and Person Specification in the attachments section on this page. This document contains a full detailed description of the role and what the main responsibilities and duties are, along with the criteria that are required for the role.

Person Specification

Qualifications

• Completed secondary education

Experience

• Relevant clerical experience
• Use of a telephone in a busy environment
• Previous experience in a healthcare environment
• Customer Care experience

Skills and knowledge

• Ability to work under pressure
• Ability to prioritise workload
• Ability to deal with a variety of tasks simultaneously
• Understanding of office procedure
• Knowledge of PAS system

Personal attributes

• Works as a team member
• Awareness/Understanding of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Chesterfield Royal Hospital NHS Foundation Trust