Ward Host

Serco Limited; Southampton; On-site; GBP 15,000 - 21,000; Part time

Job summary

Serco Limited is seeking Ward Hosts at University Hospital Southampton to deliver meals and drinks to patients as part of the Ward Patient Catering team. You will take orders, ensure quality service, and support patient care in a hospital setting.

The role requires numeracy, literacy, hygiene awareness, and strong customer service skills. It is physically demanding and involves standing for long periods while interacting with NHS staff and patients.

Qualifications

• A good level of numeracy and literacy skills.
• Experience in a food service environment is preferred.
• Strong customer service skills are essential.
• Positive communication helps brighten a patient’s day.
• Role is physically demanding and requires standing for long periods.

Responsibilities

• Take orders and deliver meals and drinks to patients.
• Ensure high quality hospitality for patients.
• Meals are ordered via an electronic system and prepared by hospital kitchens.

Skills

Numeracy

Literacy

Food hygiene

Customer service

Diet awareness

Communication

Job description

University Hospital Southampton, SO16 6YD

Monday to Friday PM:
3x 1330-2000 = 30h per week
6x 1430-1900 = 20h per week
2x 1500-1900 = 17.5h per week
2x 1500-1830 = 15h per week.

Pay rate £12.92 per hour

Here at Serco, we are looking for Ward Hosts to join our team at University Hospital Southampton. Our Ward Hosts work as part of the Ward Patient Catering team, ensuring high quality hospitality service is provided.

Main Accountabilites

You will be responsible for taking orders and delivering a meal and drinks service, providing excellent customer service and care to patients. Meals are ordered using an electronic ordering system, and then prepared by the hospital kitchens and sent down to each ward to be delivered by the team.

What you'll need to do the role

• A good level of numeracy and literacy skills, including readind and writing.
• Ideally, you will have worked within a food service environment or catering industry and you must understand the importance of hygiene and safety and special diet awareness.
• Strong customer service skills are a key part to this role, not only will you be serving food and beverages to the patients, but you will be interacting with them on a day to day basis.
• Positive communication can make a patient's day that little bit brighter, so we need passionate and enthusiastic ward hosts on our team!
• This is a physically demanding role and the post holder will be expected to stand for long periods of time with manual handling involved.

Why Serco

• Meaningful and vital work: Working within soft services at Serco means that you'll play a critical role in ensuring that patients continue to receive the care they need 24/7.
• A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.
• Great people: Hospitals are busy places and your role will see you interact with NHS staff, patients, and of course your supportive team. You will be part of the hospital.

What we offer:

• Up to 6% contributory pension scheme
• 25 days annual leave plus bank holidays
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
• A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities