Ward Host

Horder Healthcare; East Grinstead; On-site; GBP 24,000 - 28,000; Full time

Job summary

The McIndoe Centre in East Grinstead is seeking a Ward Host to join Horder Healthcare, acting as a friendly link between patients and the catering team. You will take and communicate orders, prepare patient trays and serve meals with care, while supporting hygiene standards and a smooth kitchen flow.

We are looking for a patient-focused, dependable team player with strong communication and the flexibility to cover shifts, including weekends and evenings where required.

Qualifications

• Level 2 Food Safety qualification or willingness to complete
• Awareness of safeguarding, food hygiene, allergen awareness and COSHH
• Basic Microsoft Office skills are helpful

Responsibilities

• Taking and communicating food and beverage orders for patients, visitors and staff
• Preparing patient trays and trolleys in line with individual orders and dietary requirements
• Supporting the preparation and service of sandwiches, salads, cold starters and beverages
• Serving food and drinks to agreed standards, always maintaining a warm and professional approach
• Restocking serveries, vending machines and counters so service areas are ready for use
• Maintaining excellent standards of hygiene, food safety, presentation and customer care
• Recording allergen and special dietary information accurately and sharing it with the kitchen team
• Helping monitor patient, visitor and staff satisfaction and contributing ideas for service improvement

Skills

Friendly, outgoing and patient-focused

Teamwork & communication

Dependable & enthusiastic

Shift flexibility

MS Office basics

Education

Level 2 Food Safety

Tools

Word

Excel

Outlook

Job description

Join the team at The McIndoe Centre, where exceptional care goes beyond clinical treatment. We’re looking for a motivated, friendly and dependable Ward Host to become a key link between our patients and our catering team — making sure every meal is served with care, attention to detail and a smile.

As the friendly face of our catering service, you’ll help create a positive patient experience from the moment orders are taken through to mealtime service. You’ll support patients, visitors and colleagues with high-quality food and beverage service, while helping the kitchen run smoothly during busy periods.

What you'll be doing:

• Taking and communicating food and beverage orders for patients, visitors and staff.
• Preparing patient trays and trolleys in line with individual orders and dietary requirements.
• Supporting the preparation and service of sandwiches, salads, cold starters and beverages.
• Serving food and drinks to agreed standards, always maintaining a warm and professional approach.
• Restocking serveries, vending machines and counters so service areas are ready for use.
• Maintaining excellent standards of hygiene, food safety, presentation and customer care.
• Recording allergen and special dietary information accurately and sharing it with the kitchen team.
• Helping monitor patient, visitor and staff satisfaction and contributing ideas for service improvement.

What were looking for:

• A friendly, outgoing and patient-focused approach.
• Excellent teamwork and communication skills.
• A dependable, enthusiastic attitude and willingness to get stuck in.
• Flexibility to work shift patterns, including weekends and evenings where required.
• Level 2 Food Safety, or willingness to complete this with support from Horder Healthcare.
• Awareness of safeguarding, food hygiene, allergen awareness and COSHH requirements, or willingness to learn.
• Basic Microsoft Office skills are helpful, particularly Word, Excel and Outlook.

What we offer:

Location: The McIndoe Centre

Salary: £24,784.50 per annum

Contract type and hours: permanent 37.5 hours per week

Shift pattern: 5 out of 7 between Monday and Sunday

Right to work in the UK In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Horder Healthcare sponsorship

At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law

As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, all successful applicants will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.