Ward Host

Serco Limited; Southampton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Up to 6% contributory pension scheme

25 days annual leave plus bankholidays

Employee Assistance Programme

Job summary

Ward Host at University Hospital Southampton is recruiting to support the Ward Patient Catering team. You will take orders and deliver meals and drinks, ensuring high-quality hospitality and patient care. Orders are placed electronically and delivered to wards by the team.

The role requires numeracy and literacy, plus hygiene and safety awareness, with strong customer service as you interact with patients daily in a busy hospital setting.

Qualifications

• A good level of numeracy and literacy skills, including reading and writing.
• Understanding of hygiene and safety and special diet awareness.
• Strong customer service skills and ability to interact with patients daily.

Responsibilities

• Take orders and deliver meals and drinks to patients.
• Use electronic ordering system and coordinate with hospital kitchens.
• Provide high quality hospitality and patient care on the ward.

Skills

Numeracy

Literacy

Hygiene & Safety

Customer Service

Communication

Physical Stamina

Job description

Ward Host

University Hospital Southampton,SO16 6YD

Salary - £25,272 per annum, pro rata plus Serco benefits. Agenda for Change Band 2

o 2x Monday to Friday 13:30 to 20:0 = 30h per week

o 2x Monday to Friday 14:30 to 19:0 = 20h per week

o 1x Monday to Friday 15:00 to 19:00 = 17.5h per week

o 3x Monday to Friday 15:00 to 18:30 = 15h per week

Here at Serco, we are looking for Ward Hosts to join our team at University Hospital Southampton. Our Ward Hosts work as part of the Ward Patient Catering team, ensuring high quality hospitality service is provided.

Main Accountabilites

You will be responsible for taking orders and delivering a meal and drinks service, providing excellent customer service and care to patients. Meals are ordered using an electronic ordering system, and then prepared by the hospital kitchens and sent down to each ward to be delivered by the team.

What you’ll need to do the role

• A good level of numeracy and literacy skills, including readind and writing.
• Ideally, you will have worked within a food service environment or catering industry and you must understand the importance of hygiene and safety and special diet awareness.
• Strong customer service skills are a key part to this role, not only will you be serving food and beverages to the patients, but you will be interacting with them on a day to day basis.
• Positive communication can make a patient's day that little bit brighter, so we need passionate and enthusiastic ward hosts on our team!
• This is a physically demanding role and the post holder will be expected to stand for long periods of time with manual handling involved.

Why Serco

• Meaningful and vital work: Working within soft services at Serco means that you'll play a critical role in ensuring that patients continue to receive the care they need 24/7.
• A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.
• Great people: Hospitals are busy places and your role will see you interact with NHS staff, patients, and of course your supportive team. You will be part of the hospital.

What we offer:

• Up to 6% contributory pension scheme
• 25 days annual leave plus bank holidays
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
• A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities