Ward Host

Serco Limited; Farnborough; On-site; GBP 10,000 - 40,000; Full time

Job summary

Serco Limited is seeking a Ward Host Assistant to join the team at University Hospital Southampton. The successful candidate will deliver meals and provide excellent customer service to patients, ensuring high-quality hospitality. Opportunities for career progression and a supportive team environment are provided.

Benefits

Up to 6% contributory pension scheme

25 days annual leave plus bank holidays

Employee Assistance Programme

Discounts on attractions and leisure

Training and development opportunities

Qualifications

• Good numeracy and literacy skills.
• Experience in food service or catering preferred.
• Strong customer service skills required.

Responsibilities

• Take orders and deliver meals and drinks.
• Provide excellent customer service and care to patients.
• Handle food safety and hygiene requirements.

Skills

Customer Service

Numeracy

Literacy

Job description

Ward Host Assistant

University Hospital Southampton, SO16 6YD

Various Shifts Available:

• Monday - Friday 0730 - 1400 hours
• Monday - Friday 1400 - 1900 hours
• Monday - Friday 1330 - 1930 hours
• Monday - Friday 1430 - 1900 hours

Salary - £12.36 per hour plus Serco benefits.

Here at Serco, we are looking for Ward Hosts to join our team at University Hospital Southampton. Our Ward Hosts work as part of the Ward Patient Catering team, ensuring high-quality hospitality service is provided. They are responsible for taking orders and delivering meals and drinks, providing excellent customer service and care to patients. Meals are ordered using an electronic system, prepared by hospital kitchens, and delivered by the team.

Working as a ward host is highly rewarding. Please see the video testimonials in the link below to experience a 'day in the life of a Ward Host.'

https://youtu.be/A0EbbL_H_a4

About you

You should have good numeracy and literacy skills, including reading and writing. Ideally, you will have experience in food service or catering, and understand hygiene, safety, and special diet requirements.

Strong customer service skills are essential, as you will serve food and beverages and interact daily with patients. Positive communication can brighten a patient's day, so we seek passionate and enthusiastic ward hosts.

This role is physically demanding; you will need to stand for long periods and handle manual tasks.

Why Serco

Meaningful work: Supporting patients 24/7 within hospital services.

Career opportunities: We support internal progression into management, specialization, or operations.

Great team: Engage with NHS staff, patients, and colleagues in a supportive environment.

What we offer

• Up to 6% contributory pension scheme
• 25 days annual leave plus bank holidays
• Benefits supporting health and wellbeing, including Employee Assistance Programme, health plans, and more
• Discounts on attractions, mobile plans, cinema, leisure, and hospitality
• A positive, inclusive culture with training and development opportunities