Host Caffeine & Machine 45d Petersfield Full time / Part time £12.50 + tips + Mystery Diner bonus

Caffeine&Machine; Petersfield; On-site; GBP 10,000 - 40,000; Full time

Job summary

Caffeine & Machine is seeking passionate Hosts to create exceptional customer experiences. As a Host, you'll build rapport, ensure customer satisfaction, and contribute to a vibrant atmosphere. If you thrive in a customer-focused role and have an optimistic outlook, join the team and help shape memorable moments.

Benefits

Employee discounts

Lucrative Mystery Diner bonus

Heavily discounted food

Free entry to events

Career development

Qualifications

• Approach everything in life with structure and purpose.
• Focus on what others are saying, making them feel heard.
• Determined to create experiences that delight and exceed expectations.
• Connect easily with customers, making them feel welcome.

Responsibilities

• Provide exceptional service to customers and anticipate their needs.
• Maintain impeccable service standards to ensure customer satisfaction.
• Capture transactions and guide customers on menu items.
• Assist with peak times and ensure quality of food and service.

Skills

Customer-Obsessed

Excellent Listener

Organised

Positive & Optimistic

Effortless Rapport

Job description

Join the Caffeine & Machine Team as a HOST!

Are you the kind of person who makes everyone feel at home? Do you love connecting with people, ensuring they have an unforgettable experience, and going the extra mile? Caffeine & Machine is looking for Hosts who are passionate about delivering exceptional service and making every customer feel like family.

Why Caffeine & Machine?

At Caffeine & Machine, we believe in creating a vibrant, welcoming environment for all our customers. As a Host, you’ll be the friendly face and energy of the venue, building instant rapport, anticipating needs, and ensuring that every guest’s experience is nothing short of amazing.

What We Offer:

· Competitive Pay – £12.50 per hour plus tips

· Amazing Perks – Employee discounts, lucrative Mystery Diner bonus, heavily discounted food, free entry to events, career development and more

Your Role

As a Host, you’ll play a vital role in shaping our customers' experiences. You’ll be the go-to person, providing top-notch service with warmth, enthusiasm, and an infectious smile. By listening, anticipating needs, and guiding customers through their time at Caffeine & Machine, you’ll create an atmosphere of genuine hospitality and care. Whether it’s helping a colleague, delivering amazing service, or learning more about our menu, you’ll be at the heart of what makes C&M unique.

Core Responsibilities:

Inspiring PEOPLE Happiness – Be yourself, show customers what makes you and them unique, and mentor Newbies along the way.

Consistent CUSTOMER Satisfaction – Maintain impeccable standards, adapt to customer cues, and deliver consistently high Mystery Dining results.

Generating SALES Growth – Capture transactions, run orders, and share your passion for the menu while guiding customers to the perfect items.

Optimising PROFIT Results – Ensure every drink or dish meets our high standards, assist with rushes, and lend a hand in other areas as needed.

Host Strengths:

Organised – You approach everything in life with structure and purpose.

Excellent Listener – You focus on what others are saying, making them feel heard and valued.

Customer-Obsessed – You’re determined to create experiences that delight and exceed expectations.

Effortless Rapport – You connect with others easily, making everyone feel welcome and at home.

Positive & Optimistic – You maintain a sunny disposition and bring energy to every interaction.

Ready to create memorable experiences? Apply now and join our incredible team!