Ward Host

St Joseph's Hospice; City Of London; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

27 days holiday + public holidays (inl

Subsidised cafe

Season ticket loan

NHS Pension Scheme

Cycle to work scheme

Health Cash Plan

Job summary

St Josephs Hospice is seeking Ward Hosts to assist in our Catering team. The role involves taking meal orders, serving meals and beverages, and supporting patients with non-clinical needs to free up staff for clinical care.

We welcome applicants with catering or hospitality experience, with a focus on safe food handling and compassionate patient care. Roles available on a full-time or part-time basis in East/North London settings.

Qualifications

• Experience in catering, hospitality or customer service.
• Understanding of dietary requirements and food safety, including temperature control.
• Excellent interpersonal and communication skills, with a warm and caring manner.
• Ability to work flexibly on a seven-day rota, including bank holidays.

Responsibilities

• Take and manage patient meal orders, ensuring menus are followed and dietary requirements are communicated.
• Serve meals, snacks and drinks to patients in rooms and communal areas, maintaining a high standard of care.
• Provide support to patients for taking diet and fluids under ward staff supervision.
• Prepare and distribute hot and cold beverages, replenish water jugs for patient hydration.
• Collect food trolleys, ensure timely delivery and maintain proper food temperatures.
• Maintain ward stock levels, including milk, cereals and provisions.
• Deliver excellent customer service by prioritising patient needs and dining experience.
• Manage ward kitchens and relatives room kitchenette, keeping fridges clean and removing out-of-date items.
• Keep monitoring records and support infection control in ward kitchen areas.

Skills

Catering

Hospitality

Customer service

Dietary requirements

Interpersonal skills

Education

Basic Food Hygiene certificate (Level 2)

Job description

We have an exciting opportunity for multiple Ward Hosts working either Full Time or Part Time in our Catering team at St Josephs Hospice. Please let us know which role you are applying for when submitting your application.

Weare looking for someone who has experience in catering, hospitality or customerservice, ideally in a healthcare, care or hospice environment. Our Ward Hosts createa welcoming, comfortable and warm environment for patients and their visitors.The role bridges the gap between clinical care and hospitality: you'll takemeal orders, serve meals, snacks and drinks, keep the ward kitchens stocked andclean, and look after patients non-clinical needs so that our nurses can focuson clinical care.

Main duties of the job

About you

You will need:

• Experience of working in a catering, hospitality or customer service role
• An understanding of dietary requirements and food safety, including temperature control
• Excellent interpersonal and communication skills, with a warm and caring manner
• The ability to work flexibly on a seven-day rota, including bank holidays

About us

Where you'll work

St Josephs Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.

Our specialist palliative care servicesdelivered at home, in our in-patient unit, and through out-patient clinicsare grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.

Why work for us?

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised cafe and early access to retail sale events
• Season ticket loan
• Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Josephs team and find out more!

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Job responsibilities

Key Responsibilities

Take and manage patient mealorders, ensuring menus are followed and the catering team are informed of anydietary requirements or requests.

Serve meals, snacks andrefreshments to patients in both individual rooms and communal areas, ensuringa high standard of care.

Provide support to patients totake diet and fluids under the supervision of ward staff.

Prepare and distribute hot andcold beverages, regularly replenishing water jugs to support patient hydration.

Collect food trolleys from thekitchen, ensure timely delivery to wards, and ensure food is maintained atappropriate temperatures.

Maintain appropriate stock levelson wards, including essential items such as milk, cereals and other provisions.

Deliver excellent customer serviceby prioritising patient needs and promoting a positive dining experience.

Manage the ward kitchens andrelatives room kitchenette, including the cleanliness of fridges and removalof out-of-date items.

Ensure that all relevantmonitoring records are maintained.

Play a key role in infectioncontrol, including the upkeep of infection control in ward kitchen areas inline with infection control protocols and procedures.

Person Specification

Experience and Knowledge

• Experience of working in a catering, hospitality or customer service role.
• Understanding of dietary requirements and food safety, including temperature control.
• Excellent interpersonal and communication skills, with a warm and caring manner.
• Ability to prioritise tasks and remain calm in a busy and emotionally sensitive environment.
• Understanding of infection prevention and control principles.
• Able to work flexibly on a 7-day rota, including bank holidays.
• Able to work as part of a team and to respond flexibly to patient needs.
• Able to conduct oneself in accordance with the Core Values of St Josephs Hospice.
• Understanding of the importance of confidentiality and data protection.
• Basic Food Hygiene certificate (Level 2), or a willingness to obtain one.
• Experience of working in a healthcare, care or hospice setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,086.85 to £29,309.42 a yearincludes (HCAS) - Pro-Rata for Part Time