Hospice Ward Host — Patient Dining & Care Champion

St Joseph’s Hospice; Greater London; Sur place; GBP 23 000 - 29 000; Plein temps

Résumé du poste

St Joseph’s Hospice in London is seeking a Ward Host with experience in catering, hospitality or customer service. You will take meal orders, serve meals and drinks, keep ward kitchens stocked and clean, and support patients with non-clinical needs so nurses can focus on care.

You will work on a seven-day rota, including bank holidays, and contribute to a warm, compassionate environment that respects patient dignity and comfort.

Qualifications

• Experience of working in a catering, hospitality or customer service role.
• Understanding of dietary requirements and food safety, including temperature control.
• Excellent interpersonal and communication skills, with a warm and caring manner.
• Ability to prioritise tasks and remain calm in a busy and emotionally sensitive environment.
• Understanding of infection prevention and control principles.
• Able to work flexibly on a 7-day rota, including bank holidays.
• Able to work as part of a team and to respond flexibly to patient needs.
• Able to conduct oneself in accordance with the Core Values of St Josephs Hospice.
• Understanding of the importance of confidentiality and data protection.
• Basic Food Hygiene certificate (Level 2), or a willingness to obtain one.
• Experience of working in a healthcare, care or hospice setting.

Responsabilités

• Take and manage patient meal orders, ensuring menus are followed and the catering team are informed of any dietary requirements or requests
• Serve meals, snacks and refreshments to patients in both individual rooms and communal areas, ensuring a high standard of care
• Provide support to patients to take diet and fluids under the supervision of ward staff
• Prepare and distribute hot and cold beverages, regularly replenishing water jugs to support patient hydration
• Collect food trolleys from the kitchen, ensure timely delivery to wards, and ensure food is maintained at appropriate temperatures
• Maintain appropriate stock levels on wards, including essential items such as milk, cereals and other provisions
• Deliver excellent customer service by prioritising patient needs and promoting a positive dining experience
• Manage the ward kitchens and relatives room kitchenette, including the cleanliness of fridges and removal of out-of-date items
• Ensure that all relevant monitoring records are maintained
• Play a key role in infection control, including the upkeep of infection control in ward kitchen areas in line with infection control protocols and procedures

Connaissances

Catering experience

Hospitality experience

Customer service

Dietary requirements knowledge

Food safety knowledge

Interpersonal skills

Communication skills

Warm and caring manner

Flexibility

7-day rota availability

Formation

Basic Food Hygiene Level 2

Description du poste

St Joseph’s Hospice in London is seeking a Ward Host with experience in catering, hospitality or customer service. You will take meal orders, serve meals and drinks, keep ward kitchens stocked and clean, and support patients with non-clinical needs so nurses can focus on care.

You will work on a seven-day rota, including bank holidays, and contribute to a warm, compassionate environment that respects patient dignity and comfort.