Catering Assistant

East Lancashire Hospitals NHS Trust; Chorley; Vor Ort; GBP 19.000 - 23.000; Vollzeit

Zusammenfassung

East Lancashire Hospitals NHS Trust is seeking Catering staff to support food service across wards, dining rooms and satellite venues. You will follow hygiene standards, work in a team, and contribute to a high standard of patient and staff experience.

The role involves serving meals, handling cash, and ensuring cleanliness while providing excellent customer care in a hospital setting. Training is provided, with opportunities to develop skills and advance within the trust.

Qualifikationen

• Barista training would be an advantage alongside customer service experience, but full training will be given.
• Must adhere to departmental standards and food hygiene regulations.
• Communicate effectively with colleagues to ensure efficient catering tasks.
• Communicate with customers in person and over the telephone.

Aufgaben

• Assist with duties in the Retail Outlet serving staff and visitors.
• Deliver and collect meal trolleys to wards and departments.
• Serve food and drinks in patient and staff dining outlets and at hospitality events.
• Carry out cleaning of areas and crockery as required.
• Operate cash registers with diligence and accuracy.

Kenntnisse

Barista training

Customer service

Communication

Teamwork

Food safety awareness

Ausbildung

Level 2 Food Safety (desirable)

COSHH awareness (desirable)

Tools

Cash handling

Jobbeschreibung

Our team is just that - a team - all supporting each other and working together to achieve the best outcomes, and we are really proud of this. We cannot wait to welcome you to the team when you start and will have experienced Catering Staff to help you along the way. Our service is one where your passion, drive and motivation will genuinely make a real difference. Don't just take our word for it, have a chat with Kevin Herbert our Relief Catering Manager (contact details below)., You will deal with food service in areas including wards, dining rooms and satellite venues. It goes without saying that you will be required to adhere to departmental standards and food hygiene regulations. You will also act at all times in a manner that upholds the Trust's values, working as part of a team to ensure efficiency and excellent customer care. This is a challenging but rewarding job role and there's no doubt that will need motivated, enthusiastic team players, who are willing to work hard within a strong team, to provide a KEY service within the hospital for both staff and patients. Come and join us here at Lancashire Teaching Hospitals a place where we are proud to work You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.Working for our organisation We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria. Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns. You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path. You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.,

• To assist with all associated duties connected with the Retail Outlet that serves staff and Visitors.
• Barista Training would be an advantage in this role alongside Customer Services experience, but not essential as full training would be given.
• The post-holder will be required to adhere to departmental standards and food hygiene regulations.
• To act at all times in a manner that upholds the Trust's values, working as part of a team to ensure efficiency and excellent customer care.
• Communicate effectively with colleagues to ensure an accurate exchange of information about catering tasks and service needs
• Communicate with a range of customers in person and over the telephone to understand individual needs and provide information relating to the catering service
• Undertake all duties relating to food service, including: - + preparing food service areas and equipment + serving food and drinks in patient / staff dining outlets and on the patient meal assembly belt + serving food and drinks at hospitality events held on Trust premises and occasionally in other locations
• delivering and collecting meal trolleys to/from wards and departments
• clearing and tidying up after any catering operation
• Undertake cleaning either manually or using mechanical equipment provided e.g. cleaning of areas, washing of crockery, cutlery and utensils
• Operate cash registers in retail areas, demonstrating diligence at all times, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
  Catering experience is desirable along with a Level 2 Certificate in food safety though this is not essential, as full training will be given.
• Previous experience in the food/catering industry
• Previous experience in dealing with the public
• Awareness of the standards of hygiene and cleanliness within the food industry

Desirable criteria

• Knowledge of Therapeutic diets
• Awareness of confidentiality in an NHS environment
• Knowledge of Information Governance, Good general education to GCSE standard
• Willingness to work towards Level 2 Certificate in Food Safety, COSHH, Food Hygiene and Allergen Awareness (in-house training to be provided)

Desirable criteria

• Level 2 certificate in H.A.C.C.P
• COSHH qualification
• Basic Health and Safety
• Level 2 Certificate in Food Hygiene
• Level 2 Certificate in Food Safety
• Level 2 Certificate in Allergen Awareness

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost for an Enhanced DBS, is £45.90 and for a Basic & Standard, this is £24.90 this cost includes a £4.90 admin fee.